At the outset, the company quickly began servicing a wide array of clients. But despite early successes, Sachin, an accomplished technologist, was hungry to make an even more significant impact. He just didn’t yet know how.

The answer came in 2012. A charter school in Brooklyn reached out to CTS for help. Classroom technology issues were hindering teachers’ ability to instruct, and they were weary of their provider. Working diligently, Sachin and his CTS team repaired the school’s broken IT infrastructure. They did everything from documenting and fixing process issues to repairing SmartBoards—and by the end, Sachin had developed a deep trust with the school and their administrators.

That bond made Sachin realize that solving mission-critical IT challenges was the calling he had always sought. He quit his job and made bringing high quality, cost-effective technology solutions to schools his full-time passion.

By 2015, CTS was servicing 25 organizations and devoting 100% of its time, energy, ideas, and resources to technology to power mission critical operations. Along the way, Sachin and his team developed the philosophy that guides them to this day: seamless IT services require focusing on mission first, technology second. In other words, success starts with a organization’s vision and goals—and technology follows. We’ve never forgotten our roots, however; CTS’s name stands for Charter Technology Solutions in honor of that first client.