“Their dedication to delivering high-quality results is evident at every step.”
Application Managed Services
Streamline application management and maximize uptime with expert oversight from Charter Technology Solutions.
Request a Quote for our Application Managed Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Trusted by Schools and Organizations for Reliable Application Management
Hear from real clients about how Charter Technology Solutions delivers high-touch care, quick support, and seamless technology operations.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Comprehensive Application Management, From Onboarding to Ongoing Support
Seamless technology transitions and proactive oversight
Onboarding & Transitions
Streamlined Onboarding Process
Charter Technology Solutions takes full ownership of application onboarding, coordinating with vendors and providers to guarantee a seamless transition. This process is structured with a documented 30-day plan that eliminates confusion, prevents delays, and ensures all systems are up and running smoothly. Your team saves time and avoids headaches typically associated with new software or provider changes.
Asset Inventory Management
Centralized Asset Visibility
With centralized asset inventory, every device and application under management is tracked in real time. Automated alerts flag potential issues before they turn into problems, and device status checks help maintain compliance and reduce risks. This approach provides a single source of truth for technology assets, boosting visibility and control for your team.
Device Tracking & Recovery
Expert Device Recovery
Charter Technology Solutions proactively manages hardware and software assets, including lost or unreturned devices. Schools and organizations benefit from expert support in device tracking, direct family outreach, and, when necessary, secure device disabling. This reduces loss, maintains data security, and encourages device returns with minimal disruption to operations.
Reporting & Budget Insights
Custom Reporting & Compliance
Ongoing custom reporting and budget insights keep your leadership informed and ready for audits or insurance reviews. Charter’s experts help you understand software usage, device allocation, and cost centers, simplifying both compliance and financial planning. This transparency helps you make better decisions and avoid unexpected surprises.
Support & Issue Resolution
Responsive Support Team
Dedicated, knowledgeable support staff are always available to address issues quickly and thoroughly. Charter Technology Solutions’ service-first culture means problems are resolved at the root, not just patched. This approach builds trust, improves user experience, and keeps your technology running efficiently, day and night.
Project Management Expertise
Proven Experience & Reliability
With more than 15 years of proven experience, Charter Technology Solutions brings stability and reliability to every project. Whether you’re managing complex infrastructure, rolling out new applications, or transitioning providers, you benefit from a team that delivers clear execution, consistent results, and strong client relationships every step of the way.
Proven Results With End-to-End Application Management
6,000
Businesses Supported
8,300+
End Users Supported
69,000+
IT Assets Managed
Confidently Hand Off Application Oversight and Support
Application Managed Services from Charter Technology Solutions deliver consistent, hands-on management for your most critical technology systems. Every detail is documented and aligned to your business needs, from onboarding to ongoing support. Proactive monitoring and high-touch communication eliminate confusion and reduce internal workload, so your team can focus on what matters most, without technology disruptions.
Request a Consultation for Application Managed Services
Boost uptime, reduce overhead, and gain peace of mind for your critical applications.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What does Application Managed Services include for my business applications?
Application Managed Services cover the day-to-day oversight, maintenance, and support of your key business applications. This includes proactive monitoring, troubleshooting, updates, patch management, and vendor coordination. You get a dedicated team to manage onboarding, transitions, and documentation, so your applications stay reliable, secure, and always aligned with your business needs.
How will Application Managed Services benefit my organization long term?
With Application Managed Services, you gain more uptime, fewer interruptions, and lower internal overhead. Your staff spends less time on technical issues, while you get:
- Expert guidance for planning and budgeting
- Improved security and compliance
- Scalable support as your needs change
- Consistent, high-touch care that helps you focus on your core work
What is the onboarding process like for new Application Managed Services clients?
The onboarding process is designed to be straightforward and disruption-free. You follow a documented 30-day plan that includes inventorying your current environment, transferring documentation, and coordinating with existing vendors or providers. This approach ensures your applications remain available and your transition is seamless, with clear communication every step of the way.
How quickly can you start managing my applications and what does it cost?
Most clients can expect management to begin within 30 days of engagement, with a clear transition plan that prevents downtime. Pricing depends on the size and complexity of your environment, the number of applications, and your required support level. You receive a transparent quote after an initial assessment, so there are no surprises.
What makes your Application Managed Services different from other providers?
Your experience includes access to a strategic advisory team, detailed IT planning, and hands-on support that most providers do not match. You benefit from:
- Complete IT oversight, not just reactive support
- Roadmap-based planning and budget clarity
- Proven expertise in complex, regulated, or high-growth environments
- Personalized service from knowledgeable, patient staff
Experience Seamless Management, From Onboarding to Ongoing Support
- Centralized application and hardware inventory for total visibility
- Automated alerts and device status checks to catch issues early
- Seamless onboarding and provider transitions with a 30-day plan
- Custom reporting for budget tracking and compliance needs
- Dedicated experts for lost or unreturned device resolution
Drive Measurable Results With Strategic, People-First Service
Partnering with Charter Technology Solutions means you get more than routine support, you gain a strategic team invested in your long-term success. With strong project management, budget clarity, and knowledgeable staff, you’ll see measurable improvements in uptime, efficiency, and staff satisfaction, supported by processes that are clear, predictable, and built for your needs.