“Their dedication to delivering high-quality results is evident at every step.”
Cloud Backup
Protect your data with secure, managed cloud backups, reduce risk and avoid costly downtime.
Request a Quote for our Cloud Backup
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
What Clients Say About Charter Technology Solutions
Real feedback from organizations who rely on secure, managed cloud backup every day.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
AWARDS & CERTIFICATIONS
Comprehensive Cloud Backup Solutions, Fully Managed and Monitored
Proactive protection and rapid recovery support
Automated Backups
Automated Cloud Backups
Automated, policy-driven backups ensure your business data from Microsoft 365, Google Workspace, and on-premises systems is copied securely and reliably to the cloud. Charter Technology Solutions configures backup schedules, retention settings, and monitors completion statuses, so your files, emails, and documents are always protected, even from accidental deletion or internal error. Clear reporting provides full visibility into backup health and compliance.
Rapid Data Recovery
Fast, Reliable Data Restore
When data loss happens, whether from a cyber incident, accidental deletion, or hardware failure, rapid restore capabilities are essential. Charter Technology Solutions delivers prompt file, mailbox, or system restores, minimizing downtime and ensuring business continuity. The team handles the restore process end-to-end, keeping you informed and getting your users back up and running with minimal disruption.
Continuous Monitoring
24/7 Backup Monitoring
Continuous, 24/7 monitoring tracks every backup job for success, errors, or interruptions. Charter Technology Solutions’ team addresses issues proactively, remediating failed backups before they escalate. Regular reviews and automated alerts ensure backup systems are always current and effective, giving you confidence that data is recoverable when you need it most.
Policy & Audit Support
Compliance and Audit Readiness
Stay prepared for audits, insurance reviews, and regulatory compliance with backup policies built around NIST CSF guidelines. Charter Technology Solutions maintains documentation, retention schedules, and quarterly reviews, so your organization is always ready for security assessments and insurance requirements. This disciplined approach streamlines compliance and reduces the burden on your staff.
Technical Support
Expert Guidance & Support
Expert support is always available to assist with onboarding, troubleshooting, data restores, and ongoing questions. The team’s experience managing provider transitions, infrastructure projects, and technical challenges ensures a smooth, hands-on experience. You get proactive recommendations, clear communication, and patient guidance to keep your backup strategy aligned with best practices.
Full-Service Management
End-to-End Backup Management
Charter Technology Solutions provides a fully managed backup experience, handling everything from initial setup and configuration to ongoing monitoring and support. This reduces internal workload and ensures your backups are always optimized for your current needs. With clear documentation and a strategic advisory approach, you’re never left figuring out backup issues alone.
Our Partners
See the Difference: Cloud Backup Results You Can Trust
75%
Reduction in IT issues within three months
<15 minutes
Average service ticket response time
75%
First call issue resolution rate
Seamless, Secure Protection for Your Business Data
Cloud Backup from Charter Technology Solutions safeguards your most important business data, whether in Microsoft 365, Google Workspace, or across your critical infrastructure. Automated, monitored backups ensure files, emails, and systems are always recoverable, even in the event of accidental deletion or cyberattack. Detailed documentation, regular reviews, and a dedicated support team keep your data secure and your organization audit-ready.
Request a Cloud Backup Consultation Today
Gain peace of mind and secure access to your critical data, without extra work for your team.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Other IT Services We Offer
Frequently Asked Questions
What is included with the cloud backup service?
You get managed, secure backups for your Microsoft 365 and Google Workspace data. This includes automated, scheduled backups, rapid data restoration, and ongoing monitoring to catch issues before they become problems. Your backups are protected from accidental deletion, internal errors, and external threats, so you always have access to critical files when needed.
How does cloud backup help prevent data loss or downtime?
Cloud backup keeps your important files protected and accessible, even if something unexpected happens. If data is accidentally deleted, lost due to a system failure, or targeted by a cyberattack, you can restore it quickly. This reduces downtime and helps you avoid costly disruptions to your business operations.
What is the process for setting up cloud backup for my organization?
Setup is streamlined and handled with minimal disruption to your daily work. The process includes:
- Initial assessment of your existing data and systems
- Configuration of automated backups
- Regular monitoring to ensure backups are running as scheduled
- Clear documentation and guidance, so you always know your data status
How long does it take to get cloud backup up and running?
You can expect your cloud backup solution to be fully implemented within 30 days. The process is built around a documented transition plan that avoids disruptions to your workflows. You get clear communication throughout, so you know exactly when your data is protected and available for recovery.
Why choose this cloud backup service over other providers?
You benefit from hands-on support, a dedicated advisory team, and a proven process that prioritizes your business needs. This service includes ongoing monitoring, detailed documentation, and fast response for restores. You also gain access to experienced professionals who manage the entire process end-to-end, reducing your internal workload and risk.
Proactive Backups and Fast Recovery, Every Step Managed
- Automated Backups: Regular, scheduled backups for Microsoft 365 and Google Workspace eliminate manual effort and reduce human error.
- Rapid Recovery: Restore files, folders, mailboxes, or entire systems quickly to minimize downtime after incidents.
- Continuous Monitoring: Real-time oversight ensures backup jobs run successfully and issues are addressed before they become problems.
- Audit and Insurance Alignment: Backup practices support NIST CSF standards, easing compliance and insurance requirements.
- Expert Support: Skilled, patient staff provide guidance, troubleshooting, and proactive recommendations at every step.
A Strategic Partner for Resiliency and Peace of Mind
With Charter Technology Solutions, you don’t just get backup software, you gain a trusted technology partner. Benefit from tailored onboarding, clear documentation, and regular roadmap sessions that keep your backup strategy aligned with evolving business needs. Enjoy peace of mind knowing an experienced team stands ready to respond, recover, and support your operations, no matter what comes your way.