“Their dedication to delivering high-quality results is evident at every step.”
Cloud Desktop
Work securely from anywhere with managed Cloud Desktops, expert setup, fast support.
Request a Quote for our Cloud Desktop
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
See What Clients Say About Cloud Desktop
Discover how Cloud Desktop delivers reliable access, fast support, and peace of mind.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Comprehensive Cloud Desktop Solutions for Secure, Efficient Work
Centralized management and proactive support
Centralized Management
Centralized Desktop Management
Centralized management gives your organization complete control over all cloud desktops and user access. With Charter Technology Solutions, every desktop is securely configured and maintained, ensuring consistency and compliance. Automated policy enforcement and real-time monitoring help prevent unauthorized access, while expert IT staff handle updates, configuration, and troubleshooting. This approach minimizes internal IT overhead and lets you focus on your core mission.
User Onboarding/Offboarding
Streamlined Onboarding & Offboarding
Seamless onboarding and offboarding processes ensure new users are productive from day one and departing users are securely removed. Charter Technology Solutions manages all user provisioning, permissions, and device assignments using a documented 30-day plan. This reduces confusion, prevents delays, and eliminates security gaps. Your team benefits from a predictable, well-communicated process, backed by hands-on support every step of the way.
24/7 Monitoring & Support
Proactive Monitoring & Support
Proactive monitoring and 24/7 support keep your cloud desktops running smoothly. Issues are detected and resolved quickly, often before users even notice a problem. With industry-best response times, you avoid prolonged interruptions. The service-first culture means support isn’t considered complete until the issue is truly resolved, ensuring a reliable, frustration-free experience for your staff or students.
Secure Cloud Backup
Automated Cloud Backup
Automated, secure cloud backup protects data stored on every cloud desktop. Charter Technology Solutions backs up Microsoft 365 and Google Workspace environments, minimizing the risk of data loss from accidental deletion or cyber threats. Regular backup checks and easy recovery options help you meet compliance standards and reduce the impact of disruptions. Your information stays accessible and safe, no matter what happens.
Asset Tracking & Alerts
Asset Tracking & Device Management
Real-time asset tracking and device management give you clear visibility into all deployed hardware. Automated alerts notify you of missing or unreturned devices, while expert support helps recover or remotely disable them if needed. Regular status checks and custom reporting help manage budgets, reduce waste, and simplify audits. This ensures accountability and security across your organization’s device fleet.
Strategic Advisory
Strategic IT Advisory Included
Strategic advisory is built into your Cloud Desktop experience. A dedicated advisory team works with you on IT roadmaps, budget planning, and future growth. This ensures your cloud environment scales with your needs and stays aligned with your organizational goals. You benefit from seasoned experts who understand both technology and process-heavy environments, making your IT a long-term asset, not a headache.
Proven Results: Cloud Desktop by the Numbers
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After Three Months
Secure, Flexible Workspaces, Accessible Anywhere, Anytime
Cloud Desktop from Charter Technology Solutions delivers a secure, flexible workspace, ready for your team on any device, anywhere. Benefit from full-service setup, proactive monitoring, and expert support. Your data stays protected with built-in backup, while clear processes and quick response times keep everyone productive. Perfect for organizations needing fast onboarding and reliable, consistent IT experience.
Request a Cloud Desktop Consultation Today
Get remote access, stronger security, and seamless IT support, on any device, anywhere.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What does your Cloud Desktop service include?
Cloud Desktop includes secure, remote access to your work environment from any device. You get managed setup, ongoing IT support, software installation, updates, and backup protection. This service covers onboarding, centralized asset management, and seamless transitions so your team can work efficiently with minimal disruption.
How will Cloud Desktop benefit my organization day-to-day?
With Cloud Desktop, your staff can securely access files, applications, and data from anywhere, reducing downtime and boosting productivity. Fast IT support and centralized management ensure that issues are resolved quickly, while automated monitoring keeps your data protected. You can also easily onboard new team members or transition devices without hassle.
What is the process for setting up Cloud Desktop for my team?
The setup process includes a documented 30-day onboarding plan. This covers gathering requirements, deploying virtual desktops, coordinating with your vendors, and ensuring all users have secure access. Each step is handled by a dedicated team, so you get a smooth transition without confusion or delays.
How long does it take to get Cloud Desktop up and running?
Most organizations can expect full Cloud Desktop deployment within 30 days from kickoff. The timeline covers initial planning, configuration, user onboarding, and device setup. All steps are carefully scheduled to minimize business disruption and ensure your team is ready to work from day one.
What makes your Cloud Desktop solution different from others?
You benefit from a service-first approach, strategic advisory support, and 24/7 live assistance. Unlike typical providers, you receive complete oversight of IT functions, fast response times, and help planning for future growth. The teams deep experience with onboarding, project management, and tailored support ensures your Cloud Desktop is reliable and secure.
Centralized IT Management and Proactive Support
- Centralized Management: All user desktops and data handled through a single, secure platform.
- Rapid Response Support: Connect to IT experts in under 20 minutes, day or night.
- Automated Backups: Continuous protection for Microsoft 365 and Google Workspace data.
- Custom User Provisioning: Onboarding/offboarding tailored to your team’s needs.
- Clear Usage Insights: Regular reports help control costs and plan upgrades.
Seamless Onboarding, Fast Scaling, and Reduced Risk
Cloud Desktop keeps your organization agile during transitions and growth. Strategic advisory and streamlined onboarding mean you can scale up or down quickly, without confusion or delays. Asset tracking and device management reduce risk, while expert project coordination ensures all changes are well-documented and disruption-free. Rely on proven experience for stable, long-term results.