“Their dedication to delivering high-quality results is evident at every step.”
Co-Managed IT Services
Bridge in-house strengths with expert support, benefit from seamless IT operations and proven project management.
Request a Quote for our Co-Managed IT Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Trusted by Schools and Organizations for Reliable IT
Hear how co-managed IT support delivers faster response, better planning, and peace of mind.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Detailed Breakdown of Co-Managed IT Services
Seamless technology transitions and proactive support
Onboarding & Provider Transition
Seamless Onboarding & Transitions
Charter Technology Solutions provides a documented 30-day onboarding and provider transition plan that eliminates confusion and prevents operational delays. Your organization benefits from clear timelines, coordinated communication, and seamless knowledge transfer. This process ensures all documentation, asset inventories, and responsibilities are accounted for, creating a stable foundation as you move to a co-managed IT environment, reducing internal stress and keeping everything on track.
Asset Tracking & Alerts
Centralized Asset Management
With centralized hardware asset management, your team gains full visibility over all devices with real-time tracking and automated alerts. Missing or unreturned devices are quickly identified, and expert support is available to resolve issues, including best-practice recommendations for device recovery or lockout. Custom reporting and budget insights help you optimize investments and avoid costly gaps in your technology inventory.
IT Roadmap & Advisory
Strategic IT Roadmap Support
Charter’s strategic advisory team offers consistent roadmap sessions to help your organization plan for IT growth, budgeting, and upcoming projects. Receive tailored recommendations, detailed documentation, and ongoing support for both day-to-day and long-term technology decisions. This approach keeps your IT aligned with your business goals and provides clarity on technology investments and future needs.
IT Support & Ticket Resolution
Responsive IT Helpdesk
Benefit from responsive, knowledgeable support built on a service-first culture. Your requests are handled by highly skilled staff who resolve issues quickly, often in under 20 minutes, and don’t close tickets until the problem is truly solved. This commitment to accountability and clear communication ensures your team feels supported and confident in every interaction.
Project & Vendor Coordination
Expert Project Management
Gain confidence in your IT infrastructure with expert project management for complex technical build-outs, infrastructure upgrades, and vendor coordination. Charter’s team manages all aspects of project execution, from initial planning to final delivery, ensuring timelines are met and results meet your standards, so you can focus on your core responsibilities without IT distractions.
Process & Documentation
Structured Documentation Process
Access robust, ongoing documentation and process management for every IT function. Every step is tracked and recorded, so your organization benefits from a clear, reliable process that supports audit readiness, insurance compliance, and technology transparency. This level of structure is especially valuable for schools and organizations with evolving needs and multiple stakeholders.
Proven Results: Co-Managed IT by the Numbers
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After 3 Months
Combine In-House Knowledge with Pro-Level Support
Co-Managed IT Services from Charter Technology Solutions let your organization combine in-house IT expertise with the experience and resources of a proven partner. With a documented 30-day onboarding process and clear project management, you gain stability, faster transitions, and less operational friction. Strategic advisory support and seamless vendor coordination keep your technology running smoothly while you maintain visibility and control.
Request a Co-Managed IT Consultation Today
Experience reliable IT support and proactive strategy without losing control.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What do Co-Managed IT Services include and how do they work?
Co-Managed IT Services combine your in-house IT strengths with expert external support. You can rely on access to a strategic advisory team, project execution for complex infrastructure work, and full management of onboarding, documentation, and provider transitions. This approach ensures your internal team stays focused while gaining new capabilities, faster resolutions, and seamless technology operations.
What benefits will my organization see from using Co-Managed IT Services?
You’ll gain:
- Faster IT issue resolution, often in under 20 minutes
- 24/7 live support to keep operations running smoothly
- Strategic IT planning and budgeting support
- Reduced internal overhead and less risk of delays during provider transitions
- Access to experienced IT professionals who bring proven processes and stability
How does the onboarding process for Co-Managed IT Services work?
The onboarding process follows a documented 30-day plan to keep things organized and disruption-free. Your team will see:
- Clear communication from day one
- Centralized asset inventory setup
- Seamless coordination with vendors and providers
- Custom reporting and insights so you always know where things stand
How quickly can Co-Managed IT Services be set up for my organization?
Co-Managed IT Services can typically be established within 30 days. The structured onboarding plan helps avoid disruptions and ensures a smooth transition, so you can expect all documentation, provider coordination, and asset management to be in place on schedule.
What sets your Co-Managed IT Services apart from other providers?
You’ll benefit from a strategic advisory team for roadmaps and budget clarity, consistent project management, and clear communication every step of the way. With over 15 years of experience and a service-first culture, you get high-quality, accountable support that goes beyond quick fixes and routine tasks.
What Co-Managed IT Delivers for Your Team
- Documented 30-Day Onboarding: Prevent disruption and confusion during provider transitions.
- Strategic Roadmap Sessions: Get expert guidance on IT planning, budgeting, and growth.
- Centralized Asset Management: Track devices and receive automated alerts to reduce loss and downtime.
- Quick, Patient IT Support: Access a responsive team for fast, human help with technical issues.
- Proven Project Management: Rely on clear communication and process-driven execution for infrastructure projects.
Proven Track Record and Trusted Partnerships
Charter Technology Solutions brings 15 years of hands-on experience to co-managed environments. From facilitating vendor relationships to supporting device lifecycle management and developing custom reporting, your team is equipped with the structure, insight, and support needed for smoother operations and better outcomes, backed by a track record of high-touch care and trusted partnerships.