“CTS has been punctual and collaborative. They listen and are capable.”
Co-Managed IT Services
Bridge in-house strengths with expert support, benefit from seamless IT operations and proven project management.
Request a Quote for our Co-Managed IT Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
Trusted by Schools and Organizations for Reliable IT
Hear how co-managed IT support delivers faster response, better planning, and peace of mind.
Adam Archer
Director of Technology, United Nations International School
“First, I want to say that the charging cart wiring installation was truly not an issue at all. Projects of this size and complexity always have moving pieces, and what matters most is having great partners who work together to find solutions. Your team’s flexibility, responsiveness, and willingness to jump in are exactly what make working with CTS such a wonderful experience. We are one team working toward the same goal, and I have always felt that from every interaction with all of you. I also wanted to take this opportunity to recognize you and the entire CTS team.
You guys are an incredible group of professionals. Over the past year, from helping us open MESA South Brooklyn to supporting our continued expansion, everyone we’ve had the pleasure of working with has been absolutely outstanding. Each of you is professional, knowledgeable, detail-oriented, responsive, kind, and genuinely invested in our success. The level of care you bring to your work does not go unnoticed. Our jobs are incredibly demanding, and having a partner like CTS makes what could be a stressful process feel organized, collaborative, and seamless. As Director of Operations, I work with many vendors and partners, and I can honestly say CTS has been one of the very best teams I’ve ever had the privilege of working with. Beyond the technical expertise, it’s your attitude, partnership, and commitment to doing what’s best for our school that truly set you apart. Thank you for everything you guys have done and continue to do for MESA. I am incredibly grateful for each of you. You guys are an exceptional team representing CTS. Looking forward to continuing our partnership for many years to come.”
Mariana Romano
Director of Operations, MESA Charter High School
“CTS currently provides our 24x7x365 Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) services. Their Security Operations Center is exceptionally responsive, identifying and remediating potential threats quickly—often before they have the opportunity to impact our business. Their proactive approach has significantly strengthened our security posture and helped us avoid disruptions that could have resulted in downtime or operational issues. Beyond security monitoring, we’ve engaged CTS on Level 1, Level 2, and Level 3 support activities. Whether it’s remote troubleshooting or coordinating on-site support, their technicians and engineers have consistently executed with confidence and professionalism. They have efficiently dispatched resources to our branch offices in Connecticut and Massachusetts when needed, ensuring issues were resolved promptly and with minimal disruption to our users. CTS has become a trusted extension of our IT team. They are currently assisting us with Microsoft 365 tenant migration projects, and we will also be working with them to manage our Microsoft 365 licensing going forward. Their expertise with Microsoft technologies and their ability to manage complex projects have been invaluable. What stands out most about CTS is their responsiveness, technical depth, clear communication, and commitment to customer success. Regardless of the size or complexity of the issue, their team takes ownership, follows through, and consistently delivers high-quality results. I would highly recommend Charter Technology Solutions to any organization looking for a dependable IT and cybersecurity partner.”
John Packham
IT Manager, VJ Technologies
“Working with CTS has been an exceptional experience for PEACE Academy. Their team has consistently demonstrated professionalism, responsiveness, and a genuine commitment to supporting mission-driven organizations like ours. Beyond their technical expertise, what has stood out most is their willingness to serve as a true thought partner. CTS has supported us across multiple fronts — from strengthening operational infrastructure to assisting with fundraising strategy and board development — always bringing insight, creativity, and a solutions-oriented mindset to the table. As a growing educational organization, having partners who understand both the technical and organizational realities of nonprofits and schools is invaluable. The CTS team has been reliable, proactive, and deeply supportive throughout our engagement. We are incredibly grateful for the partnership and highly recommend CTS to any school, nonprofit, or organization seeking a trusted and forward-thinking technology and strategic partner.”
Michael Olaiya
Board Chair, PEACE Academy
“The high-touch customer service CTS provides is unlike any other IT company I have worked with.”
Nordblom Company
Director of HR & Office Administration
“They were very responsive and eager to support and help.”
Shahrzad Makaremi
Senior Director of Operations, Array Education
“CTS was professional and delivered on time throughout the engagement.”
Stephen Falla Riff
Consultant, Stephen Falla Riff
“This customized relationship allows us to move forward with confidence.”
David Casapao
Director of IT Operations, Brooklyn Prospect Charter School
“What stands out most about CTS is their combination of technical expertise and proactive collaboration.”
Zoranlly Burgos
Deputy COO, Brilla Schools
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
Matt Salvatierra
Chief Financial Officer, Brilla Public Charter Schools
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Their dedication to delivering high-quality results is evident at every step.”
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
AWARDS & CERTIFICATIONS
Detailed Breakdown of Co-Managed IT Services
Seamless technology transitions and proactive support
Onboarding & Provider Transition
Seamless Onboarding & Transitions
Charter Technology Solutions provides a documented 30-day onboarding and provider transition plan that eliminates confusion and prevents operational delays. Your organization benefits from clear timelines, coordinated communication, and seamless knowledge transfer. This process ensures all documentation, asset inventories, and responsibilities are accounted for, creating a stable foundation as you move to a co-managed IT environment, reducing internal stress and keeping everything on track.
Asset Tracking & Alerts
Centralized Asset Management
With centralized hardware asset management, your team gains full visibility over all devices with real-time tracking and automated alerts. Missing or unreturned devices are quickly identified, and expert support is available to resolve issues, including best-practice recommendations for device recovery or lockout. Custom reporting and budget insights help you optimize investments and avoid costly gaps in your technology inventory.
IT Roadmap & Advisory
Strategic IT Roadmap Support
Charter’s strategic advisory team offers consistent roadmap sessions to help your organization plan for IT growth, budgeting, and upcoming projects. Receive tailored recommendations, detailed documentation, and ongoing support for both day-to-day and long-term technology decisions. This approach keeps your IT aligned with your business goals and provides clarity on technology investments and future needs.
IT Support & Ticket Resolution
Responsive IT Helpdesk
Benefit from responsive, knowledgeable support built on a service-first culture. Your requests are handled by highly skilled staff who resolve issues quickly, often in under 20 minutes, and don’t close tickets until the problem is truly solved. This commitment to accountability and clear communication ensures your team feels supported and confident in every interaction.
Project & Vendor Coordination
Expert Project Management
Gain confidence in your IT infrastructure with expert project management for complex technical build-outs, infrastructure upgrades, and vendor coordination. Charter’s team manages all aspects of project execution, from initial planning to final delivery, ensuring timelines are met and results meet your standards, so you can focus on your core responsibilities without IT distractions.
Process & Documentation
Structured Documentation Process
Access robust, ongoing documentation and process management for every IT function. Every step is tracked and recorded, so your organization benefits from a clear, reliable process that supports audit readiness, insurance compliance, and technology transparency. This level of structure is especially valuable for schools and organizations with evolving needs and multiple stakeholders.
Our Partners
Proven Results: Co-Managed IT by the Numbers
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After 3 Months
Combine In-House Knowledge with Pro-Level Support
Co-Managed IT Services from Charter Technology Solutions let your organization combine in-house IT expertise with the experience and resources of a proven partner. With a documented 30-day onboarding process and clear project management, you gain stability, faster transitions, and less operational friction. Strategic advisory support and seamless vendor coordination keep your technology running smoothly while you maintain visibility and control.
Request a Co-Managed IT Consultation Today
Experience reliable IT support and proactive strategy without losing control.
Case Study: Network Expansion & Technology Refresh
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Our Other IT Services
Managed IT Services
Enterprise Managed IT Services
Co-Managed IT Services
Managed Cloud Services
Managed Desktop VDI
Proactive System Monitoring
Preventative IT Maintenance
Server Support Services
IT Onboarding Offboarding
Hardware Asset Management
IT Asset Management
Software Asset Management
Patch Management
Frequently Asked Questions
What do Co-Managed IT Services include and how do they work?
Co-Managed IT Services combine your in-house IT strengths with expert external support. You can rely on access to a strategic advisory team, project execution for complex infrastructure work, and full management of onboarding, documentation, and provider transitions. This approach ensures your internal team stays focused while gaining new capabilities, faster resolutions, and seamless technology operations.
What benefits will my organization see from using Co-Managed IT Services?
You’ll gain:
- Faster IT issue resolution, often in under 20 minutes
- 24/7 live support to keep operations running smoothly
- Strategic IT planning and budgeting support
- Reduced internal overhead and less risk of delays during provider transitions
- Access to experienced IT professionals who bring proven processes and stability
How does the onboarding process for Co-Managed IT Services work?
The onboarding process follows a documented 30-day plan to keep things organized and disruption-free. Your team will see:
- Clear communication from day one
- Centralized asset inventory setup
- Seamless coordination with vendors and providers
- Custom reporting and insights so you always know where things stand
How quickly can Co-Managed IT Services be set up for my organization?
Co-Managed IT Services can typically be established within 30 days. The structured onboarding plan helps avoid disruptions and ensures a smooth transition, so you can expect all documentation, provider coordination, and asset management to be in place on schedule.
What sets your Co-Managed IT Services apart from other providers?
You’ll benefit from a strategic advisory team for roadmaps and budget clarity, consistent project management, and clear communication every step of the way. With over 15 years of experience and a service-first culture, you get high-quality, accountable support that goes beyond quick fixes and routine tasks.
What Co-Managed IT Delivers for Your Team
- Documented 30-Day Onboarding: Prevent disruption and confusion during provider transitions.
- Strategic Roadmap Sessions: Get expert guidance on IT planning, budgeting, and growth.
- Centralized Asset Management: Track devices and receive automated alerts to reduce loss and downtime.
- Quick, Patient IT Support: Access a responsive team for fast, human help with technical issues.
- Proven Project Management: Rely on clear communication and process-driven execution for infrastructure projects.
Proven Track Record and Trusted Partnerships
Charter Technology Solutions brings 15 years of hands-on experience to co-managed environments. From facilitating vendor relationships to supporting device lifecycle management and developing custom reporting, your team is equipped with the structure, insight, and support needed for smoother operations and better outcomes, backed by a track record of high-touch care and trusted partnerships.