“Their dedication to delivering high-quality results is evident at every step.”
Enterprise Managed IT Services
End IT headaches with expert-managed services and a dedicated advisory team focused on your goals.
Request a Quote for our Enterprise Managed IT Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
What Clients Say About Charter's IT Services
Trusted by organizations for responsive support, clear communication, and strong results.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Comprehensive Enterprise IT Services for Lasting Success
Expert support across all IT domains
Managed IT Oversight
Get full IT oversight with onboarding, documentation, and long-term planning managed for you by experienced professionals who reduce internal overhead and streamline daily operations.
Strategic Advisory Team
Access a strategic advisory team that builds technology roadmaps, clarifies budgets, and guides ongoing IT planning, support that most providers simply do not offer.
24/7 IT Support
Benefit from responsive, accountable IT support, issues are resolved before tickets close, with live help available 24/7 and rapid response times to minimize business interruptions.
Cybersecurity & Compliance
Protect your data and business with layered cybersecurity, including real-time threat monitoring, user training, policy development, and compliance support built on NIST CSF standards.
Network Planning & Management
Simplify network management with expert planning, deployment, and 24/7 performance monitoring, ensuring stable, high-performing networks and full project coordination.
Cloud Services & Backup
Leverage secure cloud services, including managed backups and vendor-neutral cloud planning, to ensure data protection and support efficient, flexible business operations.
IT Automation
Automate routine IT tasks to reduce manual work and errors, delivering faster support and a smarter user experience while freeing up your team for higher-value work.
Asset Management
Centralize hardware asset management with inventory tracking, automated status checks, expert device support, and custom reporting to optimize your technology investment.
Process & Staff Excellence
Experience a documented, transparent process for IT projects and support, with staff carefully selected for skill and fit, ensuring consistent outcomes and reduced support friction.
Measurable Results from Proactive IT Management
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After 3 Months
Confidently Run Your Business with Proactive IT Management
Enterprise Managed IT Services from Charter deliver full-spectrum IT support and strategic guidance to keep your business running at its best. With a service-first culture and a dedicated advisory team, you get more than just quick fixes, you gain a partner committed to long-term stability, budget clarity, and measurable results. Every service is designed to reduce downtime, simplify operations, and position your team for growth.
Request a Consultation for Enterprise Managed IT Services
Gain a reliable IT partner focused on reducing downtime and future-proofing your business.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What is included in Enterprise Managed IT Services?
Enterprise Managed IT Services covers all your core technology needs. You get end-to-end IT oversight, including onboarding and offboarding, centralized asset management, 24/7 support, and strategic planning. This means less internal overhead and a single point of accountability for your IT environment.
How will Enterprise Managed IT Services benefit my organization long term?
With Enterprise Managed IT Services, you gain:
- Continuous technology alignment with your business goals
- Lower risk of costly downtime and security incidents
- Clear, predictable IT budgeting
- Expert guidance on future planning and technology adoption
- Consistent, high-quality support that keeps your team productive
What is the onboarding process for new Enterprise Managed IT Services clients?
The onboarding process follows a documented 30-day plan designed to avoid disruption. You benefit from seamless provider transitions, a dedicated advisory team, and clear communication at each step. All assets and processes are documented so you always have visibility into your IT environment.
How quickly can services be implemented for my organization?
Most organizations are fully onboarded and supported within 30 days. The process is structured to minimize downtime, with coordinated hand-offs from any previous providers. This approach ensures your team is up and running smoothly and efficiently, with no surprises along the way.
What sets this Enterprise Managed IT Services offering apart from others?
You receive support from a dedicated strategic advisory team, not just front-line IT technicians. Services go beyond troubleshooting, including long-term planning, budgeting, and complex project management. The approach is personalized, with a proven track record supporting structured, process-driven organizations across multiple industries.
What Sets Charter Apart in Enterprise IT Service
- Complete IT Oversight: Get all core IT functions covered, onboarding, planning, and documentation handled for you.
- Strategic Guidance: Access a dedicated advisory team for roadmaps, budgeting, and expert recommendations.
- Seamless Onboarding: Provider transitions are managed with a proven 30-day plan to prevent disruption.
- 24/7 Support: Never wait for IT help, live, rapid-response assistance is always available.
- Clear Results: Consistent client satisfaction and strong project management, proven by real client testimonials.
Reliable Results and Consistent Communication, Every Step of the Way
Charter’s service model puts your business needs first, from reducing response times to simplifying asset management. Projects are executed with clear documentation and highly skilled staff, ensuring you receive transparent communication and support at every stage. Experience less downtime, tighter security, and technology that truly supports your business goals.
A Trusted IT Partner for Security, Scalability, and Growth
Security, scalability, and efficiency are built in. Charter’s managed IT services include layered cybersecurity, structured network management, and expert cloud support. All processes are documented and accountable, so you always know where you stand, and where your IT can take you next.
