“Their dedication to delivering high-quality results is evident at every step.”
Your team is growing. Don’t let IT slow it down.
Helpdesk in Slack, security running 24/7, new hires set up before their first standup — we handle the full IT stack so your team stays focused on building.
15+ Yrs
IT experience
100+
US businesses served
95%
Client satisfaction
<15m
Avg. response time
24/7
SOC monitoring
WHAT WE COVER
Everything IT. Nothing on Your Plate.
We drop into your existing tools and take over – helpdesk, security, devices, compliance. You won’t even notice IT is happening.
IT lives in Slack. Not a portal.
Drop a question in #it-help and someone’s on it. No ticket numbers, no system to log into, no waiting a day to hear back. Just fast answers where your team already works.
New hire Monday. Productive Tuesday.
Laptop pre-configured, apps installed, accounts live – before they walk in the door. We handle all of it. You just introduce them to the team.
Threats don't wait for business hours
Phishing attempts, suspicious logins, malware – our SOC spots them fast and shuts them down. Usually before you even wake up. Zero ransomware incidents on our watch.
No surprise bills.
Per-user pricing, one monthly invoice. Add 10 people, it goes up. Let 2 go, it goes down. No long-term contracts, no vendor lock-in, no gotchas.
Grows when you do.
Seed to Series C – same partner the whole way. New office? We handle the network. New compliance requirement? We’ve got it. You shouldn’t have to switch IT providers every funding round.
SOC 2, HIPAA, ISO 27001.
When an investor asks about your security posture, you’ll have a real answer. We build compliance in from the start – not as a fire drill before your Series A closes.
SERVICE PLANS
Pick Your Level of Coverage
Start with the basics. Upgrade when your risk level demands it. No long-term lock-in either way.
Core
The full IT foundation. Helpdesk, devices, backups, network — all handled, so you don’t have to think about it.
- Helpdesk support in Slack, Teams, remote & on-site
- Microsoft 365 & Google Workspace support
- New hire setup & departed employee offboarding
- Every device patched, monitored & lifecycle managed
- Network, firewall & Wi-Fi — kept running
- Server backups with off-site replication
Cyber+
Security your investors, insurers, and customers will actually believe. Not a checkbox — a real defense layer.
- 24/7 SOC + Managed Detection & Response
- Threat detection across M365, Google Workspace & endpoints
- DNS malware protection — blocks threats before they land
- Email phishing defense + real phishing simulations
- Security awareness training your team will actually remember
- SIEM logging & a real Incident Response Plan
Advisory+
A dedicated security advisor without the $250K CISO salary. Strategy, compliance, and board-level reporting built in.
- Dedicated cybersecurity advisor, monthly check-ins
- Annual risk assessment + ongoing remediation planning
- Vendor due diligence & policy creation
- Audit support: ISO 27001, NIST, CMMC, SOC 2
- Board & exec-level security reporting
- Investor-ready, insurer-friendly — every quarter
AWARDS & CERTIFICATIONS
IT Support
IT lives in Slack. Not a portal.
Your team messages in Slack. So does our support. Post in #it-help, someone’s on it — no ticket numbers, no context switching, no “please allow 24 hours for a response.”
Login issue before a big demo? Network problem mid-sprint? We’re there fast. Remote or on-site, the coverage doesn’t disappear.
- Native Slack & Microsoft Teams support
- Remote and on-site helpdesk — no gaps
- M365, Google Workspace & your whole SaaS stack
Cybersecurity
The breach won't happen on our watch.
Most security incidents go undetected for months. Our SOC is watching your environment around the clock — and when something looks off at 2 AM, we act on it before it becomes your problem.
We’re SOC 2 Type 1 attested. When an investor or enterprise customer asks about your security posture, you have a verified answer — not just a promise.
- Zero ransomware incidents on our watch
- 24/7 SOC — we don't clock out
Onboarding and Offboarding
New hire Monday. Fully set up Monday.
Laptop arrives pre-configured. Apps installed. Accounts live. Permissions set by role. Your new hire walks in and gets straight to work — we handled everything before they got there.
Someone leaving? Access revoked the same day. Device tracked down. Nothing sensitive walks out the door. Done before the exit interview ends.
- Mac or PC, new or refurb — we handle the shipping too
- Role-based app access from day one
- Clean, same-day offboarding every time
Infrastructure
The network just works. Always.
Downtime is expensive. We keep 99.97% uptime by watching everything – network, firewall, backups, every endpoint. The only time you think about infrastructure is never.
One partner handles your ISP, your vendors, and everything that touches your physical or cloud environment. Fewer relationships to manage. Fewer cracks to fall through
- 99.97% uptime across our client base
- 1 partner for everything - no vendor shuffle
15+ Years
DOING THIS — BEFORE IT OUTSOURCING WAS TRENDY
Real results across startups, nonprofits, and schools across the US
100+
Teams across the US trust us with their IT
95%
Client satisfaction — year over year
0
Successful ransomware attacks on our watch. Zero.
REAL TEAMS, REAL RESULTS
Don't take our word for it.
Founders and operators who’ve been where you are — and what happened when they stopped managing IT themselves.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Common Questions
Stuff people usually ask.
How fast can you actually get us set up?
Fast. Most teams are fully operational within 30 days — hardware provisioned, tools configured, support running in Slack. No chaos, no months-long onboarding project.
We're 8 people. Is this built for us or for bigger companies?
Built for you. We work with teams from 5 to 500. Per-user pricing means you only pay for what you need — and it scales up or down as you hire. No minimums that don’t make sense for an early-stage team.
We already use Slack and Google Workspace. Do we have to change anything?
Nope. We plug into what you already have. Slack, Teams, Google Workspace, M365 — we work with your stack. The last thing we want is to make your team learn new tools.
We don't have a security team. Can you actually cover us?
That’s exactly why we exist. 24/7 SOC monitoring, phishing protection, endpoint security — running independently so you don’t need to hire a security engineer to stay protected. We’re the security team.
What does SOC 2 compliance actually mean for us?
It means when your Series A investor or first enterprise customer asks about your security posture, you have a real, verified answer. We hold SOC 2 Type 1 ourselves and help you navigate SOC 2, ISO 27001, NIST, CMMC — whatever your investors or customers require.
What happens when we grow and need more coverage?
Your pricing scales per user, your coverage scales automatically. New office, new market, new compliance requirement — same partner, no awkward renegotiations. We’ve been with some clients from seed stage to Series C and counting.
Tired of IT being everyone's problem?
Pick a plan, we’ll handle the rest. Most teams are fully up and running within 30 days — and most founders say they stop thinking about IT within a week.