“Their dedication to delivering high-quality results is evident at every step.”
Brooklyn IT Support Company
Reduce operational delays with dependable IT support you can count on!
Reduce downtime with rapid IT support that resolves most issues in under 20 minutes
Stay protected at all hours with 24/7 live IT support that resolves after-hours issues without delays or callbacks.
Resolve issues faster with a 75% first-touch resolution rate, minimizing disruptions and reducing repeat tickets.
Track IT issues using CTS Chat and Portal, providing real-time visibility into ticket status
Benefit from 15 years of hands-on experience that brings stability, foresight, and proven practices
Request a Quote for IT Support Services in Brooklyn, NY
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
What Makes Us a Trusted IT Support Partner
No delays, no detours, just reliable IT support that keeps your day moving.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Trusted Clients
About CTS’ IT Support Services
CTS offers dependable IT support to businesses, nonprofits, schools, and other organizations.
Our expert technicians deliver managed services focused on fast, effective problem-solving tailored to your needs.
AWARDS & CERTIFICATIONS
HOW WE HELP
Benefit from Expert IT Support Built for Your Business
Role-Aligned, Not Just Available
Our IT technicians are carefully matched to your needs based on expertise and fit, not just who is available, ensuring faster alignment and smarter support.
No Long-Term Contracts
We earn your trust month over month. Our one-year contracts give you flexibility and confidence without the pressure of long-term lock-ins.
Apple and Windows Expertise
Whether your team runs on Macs, PCs, or both, we provide platform-agnostic IT support —a rarity among MSPs that focus solely on Windows environments.
Tailored IT Support Services for Your Business Needs
Avoid costly interruptions with IT support that delivers accurate, courteous, and high-quality service designed to keep your systems running smoothly.
Continuous IT Support
Our continuous IT support ensures your systems and infrastructure are monitored, maintained, and supported around the clock.
From real-time issue detection to proactive maintenance, our team works tirelessly to prevent disruptions and maintain peak performance. Whether it’s after-hours emergencies or silent failures waiting to escalate, we stay ahead of the curve.
This always-on approach keeps your business running smoothly, boosts operational resilience, and significantly reduces downtime risk.
IT Helpdesk Support
Our IT helpdesk acts as your front line for resolving user-facing technology issues, quickly, clearly, and with care.
Whether it’s password resets, software troubleshooting, or unexpected error messages, our team responds with urgency and professionalism. We combine technical expertise with strong communication, so users feel heard and supported.
With a streamlined ticketing process and knowledgeable staff, the helpdesk minimizes disruption and ensures your employees stay productive throughout the day.
Network Support
Your network is the backbone of your business. We provide end-to-end support for wired and wireless networks, including routing, switching, and connectivity optimization.
Our team handles everything from network planning and deployment to active monitoring and real-time diagnostics. We work closely with vendors to ensure your infrastructure meets performance standards while reducing bottlenecks and vulnerabilities.
With 24/7 monitoring, we detect and fix issues before they affect your operations.
On-Site IT Support
Some challenges need hands-on intervention.
Our on-site IT support brings certified technicians directly to your workplace to handle hardware installations, device setups, server room maintenance, and complex troubleshooting that remote tools can’t address.
We coordinate with your team to minimize disruption and complete work efficiently. Whether you’re moving offices, upgrading systems, or tackling an urgent in-person issue, our on-site services deliver skilled, professional support where and when it’s needed.
Remote IT Support
Remote IT support provides your team with immediate technical assistance, eliminating the need to wait for on-site help.
Our technicians can diagnose and resolve a wide range of issues, from software bugs and system errors to configuration fixes, through secure remote access tools. This approach enables us to respond more quickly and resolve problems in real-time, regardless of your team’s location.
It’s a cost-effective, scalable solution ideal for hybrid, remote, and multi-location environments.
Our Partners
The CTS Advantage: IT Support Backed by Expertise
15 Years
Of IT expertise
95%
Client satisfaction rating
75%
First-touch resolution rate
Service-First, Resolution-Focused Support
Businesses lose nearly 96 minutes every day to downtime, which is almost three weeks of lost productivity each year.
At CTS, IT support should be defined by accountability, not shortcuts. That’s why we never close a ticket until the issue is fully resolved, not just temporarily patched.
Our team is trained to focus on long-term solutions that address the root cause, reducing repeat incidents and improving system reliability over time.
Clients benefit from a thoughtful, thorough support experience where communication is clear, timelines are respected, and no concern is brushed aside.
This service-first mindset ensures your team can stay productive, confident that every request will be handled with the urgency and care it deserves.
CTS
IT Support Company in Brooklyn
- 132 32nd St Suite 310, Brooklyn, NY 11232, United States
Recover Lost Productivity with Reliable, Always-On IT Support
Dependable computer support that helps your business recover quickly and operate without disruption.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Discover Our Other Services in Brooklyn, NY
Unlock reliable localized support with our wide range of technology services.
Frequently Asked Questions
What types of IT issues do you support?
We support a wide range of IT issues, including software glitches, network downtime, hardware failures, user access problems, and helpdesk requests.
Whether your team is on-site or remote, our technicians can handle day-to-day support as well as complex technical challenges. From system errors to device troubleshooting, we’re equipped to keep your operations running smoothly.
How quickly can we expect a response when something breaks?
Our average response time is under 20 minutes. You’ll connect directly with a live, U.S.-based support specialist who begins working on your issue right away.
No bots, no callbacks, and no waiting in line. We understand how costly downtime is, so our team focuses on restoring productivity quickly while providing clear, professional communication throughout the process
Do you offer 24/7 IT support?
Yes. We provide proper 24/7 live IT support, including nights, weekends, and holidays. When issues occur after hours, you’ll still get direct access to honest technicians who can resolve problems in real time.
Whether it’s an emergency or a critical update, we ensure your systems stay protected and your team stays supported around the clock.
Can you support hybrid and remote work environments?
Absolutely. We’ve built our support model to handle hybrid and remote teams with ease. Our technicians can quickly resolve issues via secure remote access while maintaining full compliance and system integrity.
Whether your team is in the office, at home, or spread across multiple locations, we ensure consistent support that keeps everyone connected and productive.
What makes your IT support different from other providers?
Our approach centers on accountability, not quick fixes. We don’t close tickets until the issue is fully resolved, no shortcuts, no workarounds.
You’ll work with role-aligned experts who understand your systems and business context. We also provide a strategic layer of support, helping you stay ahead of recurring issues while aligning technology with long-term goals.
Quick, Dependable IT Support When Your Team Needs It Most
Minimize costly downtime with fast, expert IT support that keeps your business running smoothly and your team focused.
Get help when and where you need it with on-site and remote IT support built for hybrid, remote, and in-office environments.
Enhance productivity with responsive support that eliminates delays and reduces tech frustrations for your entire team.
Trust a recognized leader, named to the CRN MSP 500 and Clutch’s 2024 list of top IT providers.
Request a Quote for IT Support Services!
We Value Your Feedback!
Love our service? Tell us with a Google review!
