“Their dedication to delivering high-quality results is evident at every step.”
Laptops and Desktops
Reliable laptops and desktops, managed and supported by experts so your team stays productive.
Request a Quote for our Laptops and Desktops
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
Trusted by Schools and Organizations for Device Support
Hear how reliable device management and rapid IT support make a difference for real clients.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
AWARDS & CERTIFICATIONS
Comprehensive Laptops and Desktops Management Services
End-to-end lifecycle management and support
Asset Inventory Management
Centralized Asset Inventory
Centralized asset inventory is the foundation of effective device management. Every laptop and desktop is logged and tracked throughout its lifecycle, giving you up-to-date visibility on ownership, status, and location. This approach minimizes device loss and supports compliance. Charter Technology Solutions’ process is built on clear documentation and user assignments, so device handoffs, audits, and reporting are always accurate and seamless.
Device Monitoring Alerts
Automated Alerts & Status Checks
Automated alerts and device status checks keep you a step ahead of potential issues. Get instant notifications when devices go offline, become overdue, or show signs of trouble. This reduces manual work and allows for quick intervention, minimizing downtime and protecting sensitive data. Charter Technology Solutions configures these systems to match your workflows, so nothing falls through the cracks.
Onboarding/Offboarding
Seamless Onboarding/Offboarding
Onboarding and offboarding shouldn’t be stressful. With a documented 30-day plan, every device transition, whether it’s a new hire, graduating student, or departing staff member, is managed for you. This prevents delays, ensures devices are wiped and reassigned securely, and keeps your inventory accurate. The process is smooth, with step-by-step guidance to avoid confusion or gaps in coverage.
Reporting and Insights
Custom Reporting & Budget Insights
Custom reporting and budget insights give leaders the clarity they need to make informed decisions. Access tailored reports showing device utilization, age, repair history, and future needs. This data helps you avoid surprise expenses, plan for replacements, and meet compliance requirements. Charter Technology Solutions empowers you to present clear IT asset data to leadership or finance teams, no guesswork involved.
Lost Device Support
Support for Lost/Unreturned Devices
Expert support for lost or unreturned devices protects your investment. If devices aren’t returned after collection efforts, you’ll receive guidance on using tracking tools, contacting users, and, if necessary, remotely disabling devices to prevent unauthorized access. This service keeps your data secure and encourages accountability, while minimizing disruption to your operations.
User IT Helpdesk
Responsive User IT Support
Fast, patient IT support means technical issues are resolved before they impact productivity. With a service-first culture and skilled team, users get help that’s both friendly and effective, no ticket is closed until the issue is truly solved. Charter Technology Solutions is known for its quick response, knowledgeable staff, and commitment to helping every user get the most from their device.
Our Partners
Device Management Results Backed By Proven IT Outcomes
200+
MacBooks Deployed And Configured For A Charter School In The Bronx, NY
100
Computers Configured Within One Week
75%
Reduction In IT Issues Within Three Months
Total Device Visibility and Accountability from Day One
Ensure every device is accounted for and secure from day one. With robust asset management, you can track, monitor, and manage your entire laptop and desktop inventory, reducing losses and simplifying device returns. Charter Technology Solutions brings 15+ years of experience in detailed documentation, custom reporting, and dependable onboarding processes. This service is trusted by schools and organizations that demand reliability and clarity at every step.
Request a Laptops and Desktops Consultation Today
Gain visibility, reduce IT headaches, and keep devices working for every user.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What does your laptops and desktops service include?
You get full hardware asset management, which covers centralized device inventory, automated alerts for device status, expert support for lost or unreturned equipment, and seamless onboarding/offboarding for users. Custom reporting and budget insights help you stay on top of spending and device allocation. This helps ensure your team always has reliable, ready-to-use devices.
How can laptops and desktops support help my organization run more smoothly?
With responsive IT support, device issues are resolved quickly so your team can stay productive. Centralized asset tracking helps prevent lost or misplaced devices, and automated status checks reduce downtime. You benefit from clear reporting, so you know exactly where every device is and how its being used, making technology management stress-free.
How do you handle device onboarding and offboarding for new staff or students?
Your onboarding and offboarding process is streamlined through a documented 30-day plan to ensure each user receives the right device and access without delays. All steps are tracked and managed centrally, so you have a clear view of device assignments and returns. This reduces confusion, eliminates disruption, and keeps your operations running smoothly.
What is the typical turnaround time for laptops and desktops support requests?
Most IT support requests are addressed in under 20 minutes, including after-hours issues. You can expect quick response and resolution for device problems so your team isnt left waiting. Fast turnaround times help minimize disruptions and keep everyone focused on their work.
What makes your laptops and desktops service different from other providers?
You benefit from a strategic advisory team, not just basic device support. The approach includes complete oversight, roadmaps, budget planning, and expert project management for complex transitions. Support is available 24/7, and the team has proven experience with both Windows and Mac environments, ensuring you get tailored service for your unique needs.
Simplified Management and Proactive Device Support
- Centralized Asset Inventory: Know exactly where every device is, who’s using it, and when it’s due for maintenance.
- Automated Status Checks: Get real-time alerts on device health, unreturned units, or security risks, no manual spreadsheets required.
- Seamless Onboarding/Offboarding: Prevent gaps and confusion with expert-driven device assignments and retrievals.
- Custom Reporting: Easily access actionable insights for budgeting and compliance, perfect for leadership reviews.
- Support for Lost Devices: Receive step-by-step guidance, including when to disable devices to prevent unauthorized use.
Fast, Friendly IT Support That Keeps You Up and Running
Empower your users with responsive, knowledgeable IT support. Charter Technology Solutions resolves tech issues fast, with a dedicated service-first culture, so users stay productive and focused. Clients benefit from a skilled team that listens first and acts with urgency, ensuring every laptop and desktop works as intended. The result: fewer interruptions, happier users, and technology that supports your mission without adding overhead.