“Their dedication to delivering high-quality results is evident at every step.”
Managed Desktop/Virtual Desktop Infrastructure (VDI)
Take the complexity out of desktop management with fully managed VDI, supported by a strategic advisory team focused on uptime, security, and cost control.
Request a Quote for our Managed Desktop/Virtual Desktop Infrastructure (VDI)
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Hear from Clients Who Rely on Charter VDI
See how managed desktops helped schools and organizations improve reliability, security, and support.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Detailed Managed Desktop & VDI Service Breakdown
Comprehensive device oversight and user support
Device Inventory & Tracking
Centralized Asset Management
Centralized device and desktop management ensures your team always knows where devices are, who is using them, and how they’re performing. Charter’s approach streamlines device assignment, supports multiple hardware types (including Apple), and reduces the risk of lost or untracked assets. You receive up-to-date inventory records, automated device status checks, and tools to make onboarding and offboarding seamless for both IT and end users.
Onboarding & Provider Coordination
Seamless Onboarding & Transition
Charter’s onboarding and transition process is designed for zero disruption. With a documented 30-day plan, your organization experiences smooth migrations and provider hand-offs, backed by strategic advisory oversight. Every step is clear, from initial documentation to final delivery, so users stay productive and IT avoids confusion, delays, and unexpected costs. This approach is proven across client environments of all sizes.
24/7 Monitoring & Support
Proactive Monitoring & Support
Proactive monitoring and rapid issue resolution set Charter apart. Continuous status checks, automated alerts, and 24/7 live support mean problems are identified before they escalate. Skilled technicians resolve support requests in under 20 minutes, minimizing downtime and keeping your organization running efficiently. All support is delivered with a service-first, accountable culture that prioritizes complete resolution.
Asset Lifecycle Reporting
Lifecycle & Budget Reporting
Asset lifecycle management from Charter covers everything from acquisition to retirement. Custom reporting and budget insights help you plan for upgrades, replacements, and unexpected needs (with a 15, 25% buffer recommended). Automated reminders and expert guidance ensure no device slips through the cracks, and every asset is tracked for compliance, insurance, and audit readiness, giving you operational confidence year-round.
Access Controls & Security
Security & Compliance Integration
Charter’s VDI service is built with robust security and compliance at its core. User-level access control, remote disablement for lost or unreturned devices, and ongoing policy development all help protect sensitive data and reduce exposure to threats. Regular cybersecurity reviews and documentation updates keep your environment aligned with best practices and regulatory requirements.
Infrastructure Project Delivery
Project Management Expertise
With over 15 years of project management experience, Charter excels at supporting complex desktop and infrastructure rollouts. The team handles everything from technical build-outs to coordinating with vendors and providers, freeing your staff to focus on core responsibilities. Structured, documented processes ensure every project is completed on time, on budget, and with high-touch care, resulting in stable long-term outcomes.
Proven Results from Managed Desktop & VDI Services
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After 3 Months
Transform Device Management with Secure, Reliable VDI Solutions
Eliminate the hassle of desktop support and device management. With Charter’s managed VDI, staff and students access secure desktops from anywhere, without the risk of lost data, outdated software, or patchwork support. The strategic advisory team oversees onboarding, transitions, and ongoing planning, so technology keeps pace with your growth and budget requirements. Enjoy predictable costs, 24/7 support, and smooth device lifecycle management.
Request a Managed Desktop/VDI Consultation Today
Experience secure, reliable desktops and reduce downtime with managed VDI.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What is included in the Managed Desktop/Virtual Desktop Infrastructure (VDI) service?
Managed Desktop/Virtual Desktop Infrastructure (VDI) covers setup, monitoring, security, and support for your desktop environment. You get centralized device management, regular updates, expert troubleshooting, and seamless onboarding or offboarding for users. This service ensures your desktops are always secure, compliant, and available, without the hassle of managing hardware, software, or user access on your own.
How can Managed Desktop/Virtual Desktop Infrastructure (VDI) help reduce downtime?
With Managed Desktop/Virtual Desktop Infrastructure (VDI), you benefit from 24/7 live support and real-time monitoring. This proactive approach catches issues before they disrupt your work, and most problems are resolved in under 20 minutes. You avoid long delays and keep your team productive, even if problems arise outside regular hours.
What does the onboarding process for managed desktops look like?
The onboarding process follows a documented 30-day plan designed to avoid disruption and confusion. Key steps include:
- Coordinating with your existing providers
- Centralizing asset inventory and device tracking
- Setting user permissions and access
- Ensuring all devices are secure and compliant before going live
You get clear communication and a smooth transition from start to finish.
How is pricing structured for managed desktop services?
Pricing is based on the number of desktops or users you need supported, with options for both monthly and annual plans. Your quote includes a buffer for unexpected needs like emergency support or system upgrades, so costs remain predictable. Custom reporting tools help you track your IT budget and avoid surprises throughout the year.
What makes your managed desktop or VDI service different from others?
You get more than basic tech support, your service includes strategic advisory, long-term IT planning, and expert project management. The team brings over 15 years of proven experience, delivers fast responses, and keeps everything fully documented. If your organization values clear roadmaps, high-touch care, and strong accountability, this approach stands out from typical providers.
Key Benefits of Managed Desktop & VDI for Your Organization
- Centralized asset inventory: Track every device and user session with real-time visibility.
- Automated alerts and status checks: Proactively identify issues and prevent downtime.
- Seamless onboarding/offboarding: Quickly assign or retire desktops as your team changes.
- Custom reporting: Access clear, actionable insights for audits and budget planning.
- Rapid response IT support: 24/7 access to knowledgeable technicians who resolve issues fast.
Enhanced Security and Compliance for Every User and Device
Protect your organization from device loss and security threats. Charter’s managed VDI service includes strict access controls, quick disablement for unreturned or compromised devices, and expert guidance on best practices for device recovery. With regular policy updates and ongoing risk reviews, you gain peace of mind and stay ready for audits, compliance requirements, and insurance needs, all while supporting staff productivity.