“Their dedication to delivering high-quality results is evident at every step.”
Managed Detection & Response (MDR) Services
Proactive threat detection and rapid response, backed by dedicated IT experts.
Request a Quote for our Managed Detection & Response (MDR) Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
Real Client Success with MDR Services
Hear how schools and organizations rely on Charter for proven security and peace of mind.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
AWARDS & CERTIFICATIONS
Detailed MDR Service Breakdown: What You Get and Why It Matters
Proactive threat monitoring and rapid response
Continuous Threat Monitoring
24/7 Threat Monitoring
Continuous threat monitoring is the foundation of MDR. Security experts use advanced tools to watch your systems around the clock, identifying unusual activity before it becomes a problem. Real-time alerts are reviewed and prioritized by knowledgeable staff who understand your environment, ensuring that threats are caught early and responded to quickly. This reduces the risk of undetected breaches and keeps your operations secure.
Incident Response & Remediation
Rapid Incident Response
Incident response and remediation means that when a threat is detected, action is immediate. Skilled professionals isolate compromised devices, investigate the scope of the incident, and take steps to neutralize the risk. You get clear, timely communication on what happened and what was done, minimizing downtime and business disruption. The focus is on restoring normal operations quickly and securely.
Security Awareness Training
User Security Training
Security awareness training targets one of the biggest risks, your users. Through simulated phishing attacks, hands-on training, and regular reminders, your staff will learn how to spot and avoid common cyber threats. This proactive approach helps prevent incidents before they start and creates a culture of security awareness throughout your organization.
Compliance & Policy Management
Compliance & Policy Support
Compliance and policy support ensures your organization meets security standards and insurance requirements. MDR includes development and maintenance of tailored cybersecurity policies, built around frameworks like NIST CSF. Documentation is kept current for audits, and expert guidance is provided to help you navigate regulatory changes and reduce your risk profile for insurers.
Quarterly Reviews & Risk Registers
Quarterly Security Reviews
Quarterly reviews and risk register updates keep your security strategy aligned with new threats and business changes. Regular sessions with your advisory team identify gaps, assess evolving risks, and update documentation as needed. This ongoing process ensures your defenses are always a step ahead of attackers and regulatory demands.
Comprehensive Reporting
Actionable Security Reporting
Comprehensive reporting gives you clear visibility into your security landscape. You receive concise, actionable reports on threats detected, response actions taken, and areas for improvement. These insights help you make informed decisions, satisfy stakeholders, and demonstrate the value of your investment in MDR services.
Our Partners
Key Results: The Impact of Managed Detection & Response
24/7/365
Continuous Monitoring
75%
IT Issue Reduction After 3 Months
<15 Minutes
Service Ticket Response Time
Defend Your Organization with 24/7 Managed Threat Monitoring
Managed Detection & Response (MDR) Services from Charter Technology Solutions deliver peace of mind with continuous monitoring and rapid threat response, so your organization can stay focused and resilient, not reactive. Every alert is acted on by skilled IT professionals who know your environment, reducing both false positives and missed threats. Quarterly reviews, clear reports, and policy development mean your security stays current, audit-ready, and aligned with your business goals.
Get a Custom MDR Security Assessment Today
Reduce risk and downtime with expert 24/7 threat detection and response.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Complete Cybersecurity Protection for Your Business
Cybersecurity Services
Cloud Cybersecurity
Endpoint Security
Network Security
Email Security
Email Filtering
Data Breach Prevention
Incident Response Services
MDR Services
Managed SOC
SIEM Services
IDS & IPS Security
Advanced Firewall Security
Managed Firewall
Phishing Protection
Password Management
Security Awareness Training
Frequently Asked Questions
What is included with Managed Detection & Response (MDR) Services?
With Managed Detection & Response (MDR) Services, you receive continuous threat monitoring, real-time incident detection, and hands-on response from dedicated IT experts. The service includes 24/7 oversight of your systems, rapid investigation of suspicious activity, and step-by-step guidance to contain threats before they cause harm. You also benefit from detailed reporting and recommendations to strengthen your cybersecurity posture.
How will MDR services help protect my business from cyber threats?
MDR services actively reduce your exposure to cyber risks by identifying threats as they happen and responding immediately. You benefit from:
- 24/7 monitoring that catches threats day and night
- Expert analysis to filter out false alarms
- Fast containment and remediation steps to minimize damage
- Regular updates on emerging threats relevant to your environment
What is the onboarding process for Managed Detection & Response (MDR) Services?
Onboarding for Managed Detection & Response (MDR) Services follows a documented 30-day plan designed to avoid disruption. You get a clear schedule outlining setup, system integration, and initial risk assessments. The process includes provider transition support, comprehensive documentation, and ongoing communication so you stay informed at every step.
How quickly can MDR services be implemented and what does it cost?
Most organizations can be fully onboarded with MDR services in about 30 days, thanks to a streamlined setup process. Pricing depends on your network size and specific needs. You receive a transparent quote before any commitment, allowing you to budget confidently and avoid hidden costs.
Why should I choose your MDR services over other providers?
You gain access to a service-first culture focused on accountability, not quick fixes. With proven experience supporting schools and businesses, you get rapid response times, expert staff aligned to your industry, and a clear, documented approach that minimizes confusion. Strategic planning and ongoing advisory support set this MDR offering apart from typical providers.
Reduce Breach Risk and Respond with Confidence
- Immediate Threat Containment: Incidents are addressed by experts the moment they are detected, minimizing impact.
- Real-Time Alerts & Analysis: Automated and manual investigations distinguish legitimate issues from noise.
- Regulatory & Insurance Support: Documentation and policy alignment help meet NIST CSF and insurance requirements.
- User-Aware Protection: Security awareness training and phishing simulations target the root causes of breaches.
- Strategic Security Planning: Risk registers and regular reviews keep your defenses evolving and transparent.
Gain Visibility and Control Over Your Security Environment
Worried about gaps in your cybersecurity? Charter Technology Solutions takes the burden off your shoulders with MDR services that blend advanced detection tools, experienced analysts, and client-first communication. From initial onboarding to ongoing support, every step is documented and built around your needs, so you gain clarity, control, and measurable improvements in your security posture.