“CTS has been punctual and collaborative. They listen and are capable.”
Managed Security Operations Center (SOC)
Stay protected 24/7 with expert-led threat monitoring and rapid response.
Request a Quote for our Managed Security Operations Center (SOC)
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
What Clients Say About Managed SOC Support
Hear from teams who experienced responsive, high-touch security and peace of mind.
Adam Archer
Director of Technology, United Nations International School
“First, I want to say that the charging cart wiring installation was truly not an issue at all. Projects of this size and complexity always have moving pieces, and what matters most is having great partners who work together to find solutions. Your team’s flexibility, responsiveness, and willingness to jump in are exactly what make working with CTS such a wonderful experience. We are one team working toward the same goal, and I have always felt that from every interaction with all of you. I also wanted to take this opportunity to recognize you and the entire CTS team.
You guys are an incredible group of professionals. Over the past year, from helping us open MESA South Brooklyn to supporting our continued expansion, everyone we’ve had the pleasure of working with has been absolutely outstanding. Each of you is professional, knowledgeable, detail-oriented, responsive, kind, and genuinely invested in our success. The level of care you bring to your work does not go unnoticed. Our jobs are incredibly demanding, and having a partner like CTS makes what could be a stressful process feel organized, collaborative, and seamless. As Director of Operations, I work with many vendors and partners, and I can honestly say CTS has been one of the very best teams I’ve ever had the privilege of working with. Beyond the technical expertise, it’s your attitude, partnership, and commitment to doing what’s best for our school that truly set you apart. Thank you for everything you guys have done and continue to do for MESA. I am incredibly grateful for each of you. You guys are an exceptional team representing CTS. Looking forward to continuing our partnership for many years to come.”
Mariana Romano
Director of Operations, MESA Charter High School
“CTS currently provides our 24x7x365 Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) services. Their Security Operations Center is exceptionally responsive, identifying and remediating potential threats quickly—often before they have the opportunity to impact our business. Their proactive approach has significantly strengthened our security posture and helped us avoid disruptions that could have resulted in downtime or operational issues. Beyond security monitoring, we’ve engaged CTS on Level 1, Level 2, and Level 3 support activities. Whether it’s remote troubleshooting or coordinating on-site support, their technicians and engineers have consistently executed with confidence and professionalism. They have efficiently dispatched resources to our branch offices in Connecticut and Massachusetts when needed, ensuring issues were resolved promptly and with minimal disruption to our users. CTS has become a trusted extension of our IT team. They are currently assisting us with Microsoft 365 tenant migration projects, and we will also be working with them to manage our Microsoft 365 licensing going forward. Their expertise with Microsoft technologies and their ability to manage complex projects have been invaluable. What stands out most about CTS is their responsiveness, technical depth, clear communication, and commitment to customer success. Regardless of the size or complexity of the issue, their team takes ownership, follows through, and consistently delivers high-quality results. I would highly recommend Charter Technology Solutions to any organization looking for a dependable IT and cybersecurity partner.”
John Packham
IT Manager, VJ Technologies
“Working with CTS has been an exceptional experience for PEACE Academy. Their team has consistently demonstrated professionalism, responsiveness, and a genuine commitment to supporting mission-driven organizations like ours. Beyond their technical expertise, what has stood out most is their willingness to serve as a true thought partner. CTS has supported us across multiple fronts — from strengthening operational infrastructure to assisting with fundraising strategy and board development — always bringing insight, creativity, and a solutions-oriented mindset to the table. As a growing educational organization, having partners who understand both the technical and organizational realities of nonprofits and schools is invaluable. The CTS team has been reliable, proactive, and deeply supportive throughout our engagement. We are incredibly grateful for the partnership and highly recommend CTS to any school, nonprofit, or organization seeking a trusted and forward-thinking technology and strategic partner.”
Michael Olaiya
Board Chair, PEACE Academy
“The high-touch customer service CTS provides is unlike any other IT company I have worked with.”
Nordblom Company
Director of HR & Office Administration
“They were very responsive and eager to support and help.”
Shahrzad Makaremi
Senior Director of Operations, Array Education
“CTS was professional and delivered on time throughout the engagement.”
Stephen Falla Riff
Consultant, Stephen Falla Riff
“This customized relationship allows us to move forward with confidence.”
David Casapao
Director of IT Operations, Brooklyn Prospect Charter School
“What stands out most about CTS is their combination of technical expertise and proactive collaboration.”
Zoranlly Burgos
Deputy COO, Brilla Schools
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
Matt Salvatierra
Chief Financial Officer, Brilla Public Charter Schools
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Their dedication to delivering high-quality results is evident at every step.”
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
AWARDS & CERTIFICATIONS
What's Included in Managed Security Operations Center (SOC)
Proactive monitoring and comprehensive protection
Continuous Monitoring
24/7 Threat Monitoring
Continuous monitoring is the foundation of effective cybersecurity. Charter Technology Solutions provides 24/7 oversight of your network, endpoints, and cloud systems to identify suspicious activity as it happens. Skilled analysts review alerts, investigate anomalies, and escalate genuine threats, reducing the time between detection and action. Clients benefit from minimized risk of extended exposure and the confidence that no alert is left unchecked, day or night.
Incident Response
Rapid Incident Response
Incident response is critical for limiting damage when a threat is detected. The team coordinates immediate investigation, containment, and remediation steps, following documented best practices. You receive clear communication throughout the process and detailed post-incident reports. This approach reduces downtime, supports compliance efforts, and gives your team actionable recommendations to prevent future issues, ensuring you’re never left handling a breach alone.
Risk & Policy Management
Risk Register & Quarterly Reviews
Charter Technology Solutions builds and maintains a custom risk register for each client, updated quarterly to reflect your evolving environment. This dynamic register provides a clear overview of current risks, prioritized action items, and progress tracking. Combined with annual policy reviews and updates, this service ensures your security strategy adapts to new threats, supports insurance requirements, and aligns with the latest industry frameworks.
Compliance Support
Insurance & Audit Readiness
Insurance and audit readiness are increasingly important for organizations of all sizes. Charter Technology Solutions develops, implements, and documents 20-25 cybersecurity policies per client, mapped to NIST CSF standards. This helps you meet insurance questionnaires, pass audits, and demonstrate a proactive risk management posture, often reducing premiums and supporting stakeholder confidence in your security program.
Phishing & Security Training
User-Level Protection
User-level protection tackles the most common entry point for modern threats: your people. Charter Technology Solutions provides phishing simulations, targeted security training, and robust email filters to reduce preventable risks. These services empower staff and students to recognize and avoid threats, shrinking the attack surface and strengthening your organization’s human firewall.
Cloud Backup Services
Cloud Data Backup
Secure, automated data backup for Microsoft 365 and Google Workspace ensures your critical files, emails, and collaboration data are safe from ransomware, accidental deletion, or hardware failure. With Charter Technology Solutions managing backup schedules, retention, and restoration processes, you gain peace of mind knowing your data remains accessible and recoverable no matter what happens.
Our Partners
Proven Security Results and Reliable Protection Metrics
24/7
24/7 Managed Detection And Response
8,300+
End Users Supported
69,000+
IT Assets Managed
Experience Real-Time Threat Detection and Response That Never Sleeps
Managed Security Operations Center (SOC) delivers continuous, expert-driven protection for your entire IT environment. With Charter Technology Solutions, you gain around-the-clock threat detection, rapid incident response, and deep visibility into risks, all managed by skilled professionals dedicated to minimizing business disruption. This service is designed for organizations that need real-time defense, peace of mind, and support for compliance without overwhelming in-house resources.
Get a Managed SOC Quote and Secure Your Organization Today
Reduce risk, improve readiness, and gain round-the-clock security confidence.
Case Study: Network Expansion & Technology Refresh
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Complete Cybersecurity Protection for Your Business
Cybersecurity Services
Cloud Cybersecurity
Endpoint Security
Network Security
Email Security
Email Filtering
Data Breach Prevention
Incident Response Services
MDR Services
Managed SOC
SIEM Services
IDS & IPS Security
Advanced Firewall Security
https://charterts.com/phishing-protection/
Managed Firewall
https://charterts.com/password-management/
https://charterts.com/security-awareness-training/
Frequently Asked Questions
What does a Managed Security Operations Center (SOC) service include?
A Managed Security Operations Center (SOC) service gives you continuous threat monitoring, rapid incident response, and real-time alerting. You get 24/7 oversight of your systems, expert analysis of suspicious events, and proactive communication if risks are detected. This service also supports compliance efforts and helps you reduce downtime from cyberattacks.
How can Managed Security Operations Center (SOC) services help my organization stay secure?
With Managed Security Operations Center (SOC) services, you benefit from round-the-clock detection of cyber threats and immediate response to incidents. This means you reduce risk, minimize the time threats go undetected, and improve your readiness for audits or insurance requirements. You also gain peace of mind knowing your environment is being watched by security experts at all hours.
What is the onboarding process like for managed SOC services?
Onboarding for managed SOC services follows a clear, documented 30-day plan. Youll see a step-by-step approach that includes:
- Initial environment assessment
- Integration of monitoring tools
- Setup of alerting and escalation workflows
- Staff training and communication setup
This process minimizes disruption and ensures youre protected from day one.
How quickly can my organization get set up with managed SOC services?
You can typically be fully onboarded and protected within 30 days. This structured timeline covers assessment, technology integration, and staff orientation. The goal is to make the transition smooth, so you avoid delays, confusion, or exposure during the setup process.
Why should I choose this Managed Security Operations Center (SOC) provider over others?
You benefit from 15 years of proven experience, a process-driven approach, and dedicated security experts who prioritize your needs. Unlike many providers, you also receive strategic advisory support to manage your security roadmap, meet compliance standards, and reduce insurance costs. The service is built for consistent outcomes, clear communication, and fast, accountable response when it matters most.
Comprehensive Coverage: From Monitoring to Compliance Support
- 24/7 monitoring by a dedicated security team
- Custom risk registers and quarterly cyber reviews
- Incident response plans built for your environment
- Ongoing policy development based on NIST CSF
- Support for insurance readiness and audit compliance
Dependable Results, Transparent Processes, and Peace of Mind
Benefit from proven processes and a personal approach that keeps your organization resilient. With 15 years of experience, Charter Technology Solutions delivers high-touch care, clear communication, and skilled project management. This means security issues are resolved quickly, documentation is always up to date, and you know exactly what to expect with every step, no surprises, just dependable results.