“Their dedication to delivering high-quality results is evident at every step.”
Network Refresh
Eliminate outdated network issues fast with a proven refresh process backed by expert project management.
Request a Quote for our Network Refresh
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Our Clients
What Clients Say About Network Refresh Projects
Real feedback from organizations that improved performance and reliability.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
AWARDS & CERTIFICATIONS
What's Included in Your Network Refresh
Seamless technology transitions
Network Assessment
Comprehensive Network Assessment
A thorough network assessment identifies current bottlenecks, aging equipment, and coverage gaps. This process includes an in-depth review of all network infrastructure, cabling, hardware, and wireless access points. You receive a clear report on your network’s health, prioritized recommendations, and a roadmap for upgrades. This foundational step ensures every decision is data-driven and tailored to your environment’s real needs.
Transition Plan
Documented 30-Day Transition Plan
The 30-day transition plan eliminates confusion and delays by outlining every phase of your network refresh. Expect seamless coordination of vendors, scheduled device rollouts, and proactive communication at each milestone. The plan covers risk mitigation, downtime windows, and stakeholder updates, so your staff stays informed and your operations remain uninterrupted throughout the upgrade.
Asset Management
Centralized Asset Tracking
Centralized asset tracking gives you complete visibility over all network devices, switches, and access points. Automated alerts and device status checks provide early warnings for potential issues or missing equipment. Benefit from expert support in managing assets, recovering lost devices, and generating custom reports for compliance and budgeting.
Vendor Coordination
Vendor & Provider Coordination
Vendor management includes handling all communications, procurement, and installation scheduling with third-party providers. By taking ownership of these tasks, the service reduces your internal workload and speeds up deployment. This approach ensures equipment is compatible, installed correctly, and fully integrated within your existing IT environment.
Strategic Advisory
Strategic Advisory & Planning
Strategic advisory covers ongoing consultation on budget, roadmap alignment, and technology fit for your network refresh. The advisory team reviews your environment, sets realistic milestones, and helps stretch your investment further. Regular check-ins and post-upgrade reviews guarantee your new network continues to support organizational goals.
Support & Monitoring
Ongoing Support & Monitoring
Post-refresh support features proactive network monitoring, rapid response to issues, and continuous documentation updates. Benefit from a service-first culture where support tickets are resolved, not just closed. Whether you use Windows or Mac systems, the team’s expertise ensures every user experiences improved stability and performance, long after the refresh is complete.
Our Partners
See the Results of a Professional Network Refresh
24/7
Network Operations Center Monitors Security Systems 24/7
8,300+
End Users Supported
69,000+
IT Assets Managed
Transform Network Performance with a Proven Refresh Process
Network refresh services from Charter Technology Solutions address both current pain points and future growth. Enjoy a seamless upgrade experience with a documented process, professional coordination, and expert support at each stage. Expect measurable improvements in speed, uptime, and reliability, plus clear communication so you always know what’s next. Focus on your organization’s goals while the network foundation is modernized for success.
Request a Network Refresh Consultation Today
Streamline network performance, reduce downtime, and gain long-term reliability.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Other IT Services We Offer
Frequently Asked Questions
What does a network refresh include for my organization?
A network refresh covers a full assessment and upgrade of your network hardware, software, and configuration. You get new equipment where needed, improved security, and a modern setup designed for your business. The process includes planning, deployment, vendor coordination, and documentation so you can expect minimal disruption and a clear, step-by-step experience.
How will a network refresh benefit my daily operations?
A network refresh helps you reduce downtime and lag, making everyday work faster and more reliable. Youll see better Wi-Fi coverage, faster access to cloud tools, and improved security. With up-to-date infrastructure, you can support remote work, new devices, and business growth without frequent technical headaches.
What is the process for planning and executing a network refresh?
The process starts with a thorough assessment of your current network and business needs. You receive a detailed roadmap, including timelines and budget estimates. Every step, from vendor coordination to hardware installation, is managed and documented, so you stay informed and avoid confusion or delays.
How long does a typical network refresh project take from start to finish?
Most network refresh projects take about 30 days, depending on the size and complexity of your environment. You receive a clear schedule upfront, with milestones and regular updates. The goal is to complete upgrades with minimal downtime so your business keeps running smoothly throughout the process.
Why should I choose your team for my network refresh compared to others?
You get more than just hardware upgrades, your network refresh is guided by a strategic advisory team with 15 years of experience. The approach includes:
- Personalized planning and budget support
- Complete vendor and provider coordination
- Clear documentation and communication
- 24/7 support for any post-project issues
This level of care and follow-through sets your experience apart from most providers.
Comprehensive Support for Every Stage of Your Network Upgrade
- End-to-end project management ensures timely, disruption-free upgrades.
- Centralized hardware asset tracking boosts visibility and helps prevent device loss.
- Strategic advisory aligns network investments with your long-term IT roadmap.
- Custom reporting and proactive monitoring enhance ongoing network health.
- Experienced staff deliver tailored solutions for both Mac and Windows environments.
Reliable Results and Long-Term Value with Every Network Refresh
Enjoy peace of mind with a refresh strategy that’s clear, documented, and fully managed. From initial assessment through vendor coordination and post-project support, each step is designed to minimize risk and maximize value. Benefit from deep experience, transparent planning, and results that last well beyond the initial upgrade.