“Their dedication to delivering high-quality results is evident at every step.”
Teams Phones and Conferencing
Seamless communication and conferencing designed for your workflow, supported by Charter’s deep expertise and hands-on service.
Request a Quote for our Teams Phones and Conferencing
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Real Results From Teams Phones Clients
See how responsive support and expert management improved communications for real clients.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Comprehensive Teams Phones & Conferencing Solutions
Unified communications, seamless transitions
Teams Phone System Integration
Unified Teams Phone Platform
Experience a fully unified communication system with Microsoft Teams Phones. Charter Technology Solutions handles every aspect of implementation, from initial planning to ongoing management. Get direct access to experts who configure call routing, voicemail, auto-attendants, and device integration. Every deployment is customized to fit your staff’s workflow, ensuring that calls, video meetings, and messages all work together seamlessly, whether users are in the office or remote.
Onboarding and Transition Management
Streamlined Onboarding & Migration
Benefit from a streamlined onboarding and transition process designed to eliminate downtime and confusion. Charter manages vendor and provider coordination, device setup, user training, and number porting within a documented 30-day plan. This approach ensures seamless migration from legacy phone systems to Teams, so your organization stays connected without missing a beat. Throughout the process, expect clear communication and minimal disruptions.
24/7 Support and Monitoring
Proactive Support & Monitoring
Rely on ongoing support and proactive system monitoring to keep your communication tools running smoothly. Charter’s team addresses issues in under 20 minutes, provides user-level technical assistance, and conducts regular system health checks. This service includes automated alerts for outages, call quality monitoring, and recommendations for optimization. Rest easy knowing your Teams Phones and Conferencing are backed by hands-on, knowledgeable professionals focused on your uptime.
Reporting & Planning Sessions
Custom Reporting & IT Roadmaps
Gain strategic insights with custom reporting and budget clarity. Charter’s advisory team helps you understand current usage, plan for future needs, and optimize costs across your phone and conferencing environment. Regular roadmap sessions keep your systems aligned with growth plans, ensuring you always have the right communication tools in place. Benefit from data-driven recommendations and clear documentation for decision-makers.
Device Tracking & Management
Hardware Asset Management
Leverage hardware asset management for all Teams Phones and conferencing devices. Stay on top of inventory with centralized tracking, automated device status checks, and expert support for lost or unreturned equipment. Onboarding and offboarding processes are handled efficiently, and custom reporting provides insights into device usage and lifecycle, helping you control costs and improve accountability across your organization.
Security and Compliance Controls
Built-In Security & Compliance
Protect your communications with built-in security features and user training. Charter provides policy development, user security awareness, and regular reviews to minimize risks such as phishing or unauthorized access. Microsoft Teams Phones benefit from encrypted calls and meetings, while backup and recovery solutions safeguard your data. This holistic approach ensures your communication environment remains compliant and resilient.
Proven Results With Teams Phones and Conferencing
75%
IT Issue Reduction After 3 Months
<15 Minutes
Service Ticket Response Time
<30 Days
Initial IT Improvements Delivered
Seamless Teams Phones Integration for Reliable Communication
Unlock the full potential of Microsoft Teams Phones and Conferencing with a partner who manages the details for you. Benefit from complete IT oversight, including setup, migration, configuration, and ongoing management, so your staff can focus on daily work, not troubleshooting tech. Teams Phones streamline communications, increase flexibility, and reduce the confusion of managing separate phone and conferencing platforms. Every deployment is guided by documented processes and consistent support, ensuring smooth transitions and reliable, high-quality audio and video for every call or meeting.
Request a Custom Teams Phones Consultation Today
Boost collaboration and productivity with seamless Teams Phones and Conferencing.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What does Teams Phones and Conferencing include for my organization?
Teams Phones and Conferencing covers cloud-based calling, video meetings, and chat, all integrated with Microsoft 365. You get centralized user management, secure access for remote and onsite teams, and hands-on support for setup, onboarding, and troubleshooting. This service is designed to keep your communications seamless and your team connected, no matter where they work.
How can Teams Phones and Conferencing improve collaboration and productivity?
With Teams Phones and Conferencing, your team can move between calls, meetings, and chats without switching platforms. Features like screen sharing, document collaboration, and real-time messaging help reduce delays and miscommunication. This leads to faster decision-making and smoother workflows, especially if your staff is split between remote and in-person work.
What is the onboarding process for Teams Phones and Conferencing?
The onboarding process follows a documented 30-day plan that minimizes disruption. You get:
- Personalized setup and migration support
- User training to ensure adoption
- Vendor and provider coordination to handle transitions
- Clear communication at every step, so you always know what to expect
How long does it take to fully implement Teams Phones and Conferencing?
Most organizations can expect full implementation within 30 days. This timeline includes set-up, porting numbers, user training, and system testing, all designed to prevent delays. Youll have a clear schedule from the start, so your team can plan around important milestones without unexpected downtime.
Why choose this Teams Phones and Conferencing solution over others?
This Teams Phones and Conferencing service stands out for its hands-on support, clear onboarding process, and deep experience supporting schools and businesses with complex needs. You benefit from:
- Strategic advisory for long-term planning
- Fast, accountable IT support at any hour
- Proven project management that keeps transitions smooth and communication reliable
Simplify Your Phone and Conferencing Experience
- Streamlined Onboarding: Transition to Teams Phones and conferencing with a proven 30-day plan that avoids disruption.
- Centralized Management: Consolidate phone, video, and chat in one platform, reducing complexity and saving time for staff and IT.
- Vendor Coordination: Gain a single point of contact for all provider communications, device procurement, and technical support.
- Expert Guidance: Leverage a strategic advisory team for planning, budgeting, and ongoing optimization of your communication tools.
- Rapid Issue Resolution: Resolve technical issues quickly, most support tickets are answered in under 20 minutes, reducing downtime and frustration.
Future-Proof Communication With Ongoing Support
Stay secure and scalable as your needs grow. Teams Phones and Conferencing solutions include ongoing monitoring, user training, and custom reporting, so you always know call quality and device status. Charter’s hands-on team supports you at every step, from hardware asset management to troubleshooting and upgrades. Whether you’re growing, relocating, or managing multiple locations, your communication infrastructure stays robust, reliable, and easy to adapt.