“Their dedication to delivering high-quality results is evident at every step.”
VoIP and Unified Communications Services
Eliminate dropped calls and scattered messages with unified, managed communication built for your team’s needs.
Request a Quote for our VoIP and Unified Communications Services
CTS Startup Support Pillars
Core
Everything you need to run IT day-to-day, without thinking about it.
End-user helpdesk support, remote and onsite. SaaS application support across Microsoft 365, Google Workspace, and core business tools.
Automated onboarding and offboarding with full identity and access management. Endpoint monitoring, OS patching, and device lifecycle support from procurement through replacement.
Network monitoring, firewall and Wi-Fi management, and managed server backups with offsite replication.
Cyber+
Everything needed to actively defend the business and satisfy insurance, customer, and investor expectations.
24/7 Security Operations Center with Managed Detection and Response.
Endpoint and cloud threat detection across Microsoft 365 and Google Workspace. DNS-based malware protection, advanced email phishing defense, and ongoing phishing simulations.
Security awareness training, centralized SIEM logging, and Incident Response Plan creation.
Advisory+
Strategic cyber risk management without hiring a full-time security leader.
Dedicated cybersecurity advisor with monthly posture review calls and annual risk assessments.
Ongoing risk tracking, vendor due diligence, and policy creation.
Audit and compliance support across ISO 27001, NIST, CMMC, and SOC 2, plus executive and board-level security reporting.
Clients Experience Fast, Reliable Communication Upgrades
Hear how unified communications delivers clarity, responsiveness, and measurable business value.
Karl Cesar
Director of IT, Leaders In Our Neighborhood Charter School
“What is most impressive is the high-touch care, attention, and values of their founder!”
Charles Ortiz
Executive Director, WHIN Music Community Charter School
“Whether it is thinking through all of the aspects of preparing a new building for occupancy or overhauling the way we manage inventory, CTS has worked closely with us to ensure that our growth has been smooth and seamless. The team is detail-oriented and brings strong project management skills to the table.”
“This may have the quickest and most effective IT service support I have had in my entire nineteen-year career in education!”
“Thank you so much for coming to adjust our volume! Your quick and efficient work made a big difference, and we really appreciate your help.”
“Eric works so well with others! In this case, he worked with one of our vendors to move our office alarm system to a new laptop. Eric is a great team player!”
“What can I say about your CTS Experts and services! So thrilled to know that your IT Expert was onsite and able to correct my concerns right away. Your services are by far the best and will highly recommend them to others. Thank you!”
“I appreciated Abi’s patience, outstanding knowledge and explaining the reason for the service, making it a enjoyable and productive experience.”
Our Clients
Detailed VoIP and Unified Communications Breakdown
Seamless, scalable communication solutions
VoIP Platform Setup
End-to-End VoIP Deployment
Charter Technology Solutions designs and deploys VoIP platforms that deliver clear, reliable voice service across your organization. Implementation is managed from start to finish, including onboarding, number porting, and training, using a documented 30-day plan to prevent downtime. Every system is tailored to your workflow, supporting both desk and mobile users, and includes vendor coordination to eliminate confusion during setup or upgrades.
Unified Communications Suite
All-in-One Communication Platform
Unified communications integrates voice, video, messaging, and file sharing into one platform, so teams collaborate without missed calls or scattered conversations. Charter configures solutions for hybrid, remote, or on-site work, ensuring secure access to every tool from any device. This streamlines daily communication, speeds up decision-making, and fosters a more connected, responsive organization.
Managed Support & Monitoring
24/7 Support and Proactive Monitoring
Charter provides ongoing, 24/7 support and real-time monitoring for VoIP and unified communication systems. Proactive alerts and troubleshooting help maintain call quality and system uptime, while a service-first approach means issues are fully resolved, not just closed quickly. Clients benefit from consistent communication, rapid response, and clear accountability at every step.
System Integration
Seamless Integration and Connectivity
Seamless integration with existing networks and business applications is part of every deployment. Charter handles technical details, from configuring network security and Quality of Service (QoS) to connecting communication tools to CRM or helpdesk systems. This ensures smooth data flow and reliable performance across platforms, without adding IT headaches or complexity.
Scalability & Upgrades
Flexible Scaling and Easy Expansion
Charter’s VoIP and unified communications are built to scale with your growth. Add new lines, users, or features quickly, no complex migrations needed. Charter manages transitions, expansions, and upgrades in line with your roadmap, so your communication tools always match your business needs and budget without delays.
Advisory & Reporting
Strategic Planning and Reporting
Strategic planning and regular reviews ensure your unified communications keep pace with business change. Charter’s advisory team helps you anticipate future needs, optimize spend, and evaluate new features or integrations. Transparent reporting and documentation provide total clarity on performance, usage, and ROI, so you always know where your investment is making an impact.
See the Impact of Unified Communications in Real Numbers
8,300+
End Users Supported
69,000+
IT Assets Managed
75%
IT Issue Reduction After 3 Months
Connect Teams Seamlessly with VoIP and Unified Communications
Experience enterprise-grade voice and messaging tailored to your needs. VoIP and unified communications from Charter Technology Solutions provide a single, reliable platform for calls, video, chat, and file sharing, whether your team is in the office or working remotely. Enjoy expert onboarding, responsive support, and a solution that adapts as your business grows. Reduce communication headaches and manage everything in one place.
Request a VoIP and Unified Communications Quote Today
Unify communication, reduce costs, and support any work style, on-site or remote.
Anonymous Case Study: Network Expansion & Technology Refresh (CAP4)
Building Hybrid Learning Without Boundaries
Tailored technology, rapid deployment, and unwavering focus on student success.
Where Systems Meet Purpose: CTS and the Digital Backbone of Classical Charter Schools
From infrastructure backed by E-Rate, to cloud-based curriculum delivery, this partnership proves what’s possible when technical execution meets educational vision.
Ethos Classical—Liberal Education Rooted in Literacy & Creativity
Ethos Classical is a tuition-free K–5 charter school in Atlanta focused on a liberal education rooted in literacy and the arts, serving families who value literacy as the foundation of learning.
Frequently Asked Questions
What exactly is included in VoIP and Unified Communications Services?
VoIP and Unified Communications Services cover voice calls over the internet, instant messaging, video conferencing, and integrated team messaging. You also get features like call forwarding, voicemail-to-email, and mobile device support. Everything is managed for you, so your team stays connected whether they are in the office, working remotely, or on the go.
How will VoIP and Unified Communications Services benefit my business?
You gain a single, easy-to-use platform for calls, messaging, and video meetings. This streamlines communication, reduces missed messages, and supports remote and hybrid work. You can expect:
- Lower phone costs
- Improved team collaboration
- Better reliability compared to traditional phone systems
- Tools that grow with your business
What is the onboarding process for new VoIP and Unified Communications clients?
You start with a 30-day transition plan that prevents service disruptions and confusion. Your current providers are coordinated, number porting and device setup are handled, and your team receives clear instructions for a smooth launch. The process is fully documented, so you always know what to expect at each step.
How long does it take to set up VoIP and Unified Communications Services?
Most businesses are fully set up within 30 days. This includes planning, equipment setup, number transfers, and user training. The timeline is designed to keep your team productive, with no downtime or loss of service during the switch.
What makes these VoIP and Unified Communications Services different from other providers?
Your experience includes full project management, strategic planning, and clear communication at every step. You benefit from:
- Complete oversight of your transition
- Dedicated advisory support for planning and budgets
- 15 years of proven, stable results across diverse environments
- Fast, accountable support that stays with you after setup
Unified Solutions for Modern, Flexible Communication
- Consolidate all communications, voice, video, and chat, into a single, user-friendly system.
- Support hybrid and remote work with mobile and desktop access from anywhere.
- Enhance reliability with 24/7 monitoring and quick-response support for call quality and uptime.
- Grow without limits by scaling features, lines, and integrations as your needs change.
- Simplify transitions with Charter’s documented 30-day onboarding and provider coordination for zero downtime.
Proven Experience. Reliable Results. Measurable Value.
Rely on proven expertise and a structured process. With 15 years of successful implementations, Charter Technology Solutions delivers managed VoIP that eliminates confusion, prevents downtime, and keeps your communications running smoothly. Benefit from strategic planning, best-in-class support, and a service-first approach that delivers measurable business value, not just new technology.