IT Support
Your operations need top-notch tech support. CTS is built to provide it.
Transform Your IT Challenges into Seamless Solutions
Overcome your IT challenges effortlessly with CTS, your go-to IT support provider. Our responsiveness, predictable costs, and expert solutions ensure your systems run smoothly and efficiently. Whether you’re searching for IT support near you or need comprehensive business IT support, we’re here to help.
- Rapid Response Times Get immediate help when you need it
- Flat-Fee Pricing Predictable costs for unlimited service
- Proactive Monitoring Issues fixed before they impact you
- Expert Staff Highly skilled, dedicated professionals
- Comprehensive IT Solutions tailored to fit your needs
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Comprehensive Packages Designed for Your Success
We understand that high-quality IT support services are essential for your business operations. That’s why our packages are designed to meet your unique needs, providing seamless, proactive, and comprehensive IT support at every turn.
Total Care Package:
All-Inclusive IT Support
Our Total Care Package provides unlimited support for both your core infrastructure and your users and devices, covering all aspects of your information technology environment with a single flat fee.
Features Include:
- 24/7/365 Support Phone, email, and live chat
- Unlimited End-User Support For all technology-related issues
- Proactive Network Monitoring To prevent outages and performance issues
- Server Infrastructure Management Including patch management and security measures
- Managed Backup Services On-premise and offsite replication
- Dedicated Teams For rapid hardware and software deployment and procurement
- Client Portal Access Manage tickets, review quotes, and track tech health
- Strategic Technology Planning annual assessments and quarterly reviews
With the Total Care Package, enjoy peace of mind knowing your IT is fully managed and supported, allowing you to focus on your business goals and day-to-day operations.
Essentials Package: Core Infrastructure Support
The Essentials Package offers comprehensive support for your core IT infrastructure with unlimited support for a flat fee. It’s ideal for organizations needing robust infrastructure management while maintaining flexibility for additional IT services as required.
Features Include:
- 24/7/365 Infrastructure Support Phone, email, and live chat
- Overflow End-User Support Available as needed
- Access to IT Management Tools Including ticketing, remote control, and more
- Network and Server Monitoring Proactive management to avoid downtime
- Patch and Security Management For both Windows and Mac operating systems
Choose the Essentials Package to ensure your critical infrastructure is always online and secure, with the flexibility to scale end-user support as needed.
Experience Seamless Integration and Unmatched Expertise
We’re more than just an IT provider; we’re a dedicated partner committed to integrating our services with your business operations. Our highly skilled IT professionals work closely with you to align our services with your organizational structure, workflows, and project management needs.
What You Can Expect:
- Tailored IT Solutions Customized to fit your organizational structure and processes
- Exceptional Customer Service Above a 95% customer satisfaction rate
- Strategic Planning and Advisory Long-term technology planning and vendor management
- Rapid Response Average ticket response time less than 20 minutes
- Comprehensive Support Supporting 8K staff, with 25,000+ service tickets reviewed and resolved with an average first touch resolution time greater than 75%
We bring our commitment to enhancing your operations into every interaction, ensuring you benefit from improved speed, efficiency, and customer satisfaction.
Unlock Efficiency and Reliability
Our immediate end-user support ensures issues are resolved swiftly with industry-leading response times, minimizing downtime and keeping your operations running smoothly. Through strategic technology management, we offer advanced planning that optimizes your technology budget and aligns with your business goals.
Cutting-Edge IT Services to Empower Your Business Success
CTS has redefined IT with a focus on proactive management and exceptional service. We reinvest 80% of our managed IT budget into talent, ensuring you receive first-rate assistance from industry experts. The remaining 20% enhances our tools and processes, allowing us to offer state-of-the-art IT solutions tailored to your needs.
Our dedication to providing unparalleled IT services has earned us a reputation for reliability and excellence. Whether you need comprehensive management with our Total Care Package or core infrastructure support with the Essentials Package, CTS provides the right solution to keep your business running smoothly, protect against cyber threats, and ensure robust disaster recovery measures.
What Our Clients Say ~
“We brought CTS onto the team to help us think strategically about the type of technology infrastructure we needed to scale a network of schools. Each step of the way, they have been a strategic thought-partner as we anticipate the next stage of growth.”
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FAQs About Our IT Support Services
What sets CTS IT support apart from other providers?
What makes CTS different isn’t just the technology—it’s the partnership. We don’t offer cookie-cutter solutions. Instead, we take time to understand your business, your goals, and how IT can help you get there. From day one, our team works alongside you like an extension of your organisation—bringing deep technical expertise, responsive support, and a commitment to long-term success.
While many providers focus only on fixing problems, we focus on preventing them. Our proactive monitoring, tailored strategies, and business-first approach mean your systems stay efficient, secure, and aligned with your broader operations. It's support with strategy built in.
How does CTS's proactive IT support improve business efficiency and security?
Proactive support is more than just keeping things running—it’s about driving business performance. CTS monitors your IT environment 24/7 to catch issues before they impact operations, from performance slowdowns to potential security breaches.
We regularly update systems, apply critical patches, and optimize performance across your infrastructure. This reduces downtime, boosts productivity, and ensures compliance. Whether it's automating routine maintenance or flagging vulnerabilities early, our proactive support keeps your team focused on growth, not glitches.
Why choose CTS IT support instead of managing it in-house?
Managing IT internally can be costly, time-consuming, and reactive, especially when resources are stretched thin. CTS brings the full power of a dedicated IT department without the overhead. You gain access to a team of specialists across infrastructure, security, cloud, and end-user support, all for a predictable monthly cost.
We provide enterprise-grade tools, proven processes, and deep industry knowledge that are hard to match with an in-house team alone. And while we take care of the technology, your internal teams can stay focused on what they do best—driving your business forward.
What is the difference between managed IT services and IT support?
IT support typically concentrates on resolving immediate issues, like troubleshooting errors, fixing outages, or helping users with day-to-day tech problems. It’s reactive by nature, stepping in when something breaks.
Managed IT services, on the other hand, offer a more comprehensive and proactive approach. They include everything from routine maintenance and network monitoring to long-term IT planning, security management, and strategic guidance, ensuring your technology actively supports business growth.
At CTS, we bring both together. You get fast, reliable IT support when you need it, backed by ongoing optimization, strategic road mapping, and full infrastructure oversight. It’s not just about keeping things running—it’s about driving your business forward.
What are the roles and responsibilities of CTS as an IT support services provider?
As your IT support provider, CTS takes on full responsibility for your IT environment. This includes:
- Monitoring & Maintenance: Ensuring uptime and performance through continuous monitoring, patching, and updates.
- Helpdesk Support: Assisting your staff with everyday IT issues—from email setups to device troubleshooting.
- Security Management: Protecting your network, data, and endpoints with proactive security measures.
- Strategic Guidance: Offering ongoing recommendations to align technology with your business objectives.
- Cloud & Infrastructure Support: Managing cloud platforms, servers, backups, and network systems to keep everything running smoothly.
Above all, we’re accountable. We don’t just provide tools—we provide outcomes.
How much does CTS IT support cost?
The cost of CTS IT support varies based on the size of your business, the complexity of your IT environment, and the level of support required. A small business with a few users and basic needs will have very different requirements compared to a multi-site organisation operating in a highly regulated industry.
We tailor our services to fit your operational goals, risk profile, and infrastructure, ensuring you're only paying for what you need. Whether you're looking for essential support or full-scale managed services, we offer flexible packages that scale with your business.
To get an estimate based on your unique setup, visit our cost calculator: Get a Quote.