Return to Work Faster with Managed IT Support in Boston

Mitigate costly slowdowns with trustworthy IT support and services.

Eliminate recurring downtime with live 24/7 tech support that resolves most IT issues in under 20 minutes.

Resolve tickets fully and efficiently with our 75% first-touch resolution rate; no issue is closed without resolution.

Access responsive IT helpdesk support that focuses on helping you resume your workday without incident.

Extend your internal capacity through our co-managed IT support services backed by a team of strategic advisors.

Prevent recurring IT challenges with our proactive IT support, security services, and cloud solutions.

Request a Quote for IT Support Services in Boston, MA

OUR CLIENTS

About CTS’s IT Support

Backed by 15 years in business, CTS is your trusted source for IT support. We specialize in SMBs, nonprofits, schools, and more.

Our expert technicians provide managed IT support services that focus on effective and efficient problem-solving.

OUR AWARDS

HOW WE HELP

Enjoy the Benefits of Our IT Support and Services

A Preemptive Approach to IT Support

Avoid downtime with forward-thinking computer tech support that identifies and addresses risks before they impact your operations.

Constant Access to Skilled Technicians

Rely on our always-available support from our experienced team of IT professionals who keep your systems running, day or night.

On-Site Assistance Without the Hassle

Whether you need new workstations installed or structured cabling cleaned up, our expert technicians deliver fast, reliable service on location.

IT Support Services that Cover Your Unique Needs

Steer clear of downtime with IT support and services that resolve issues faster through precision, courtesy, and superior customer service.

Continuous IT Support

Unexpected IT issues can stall productivity and service delivery, especially after hours when support is hardest to reach.

Keep your operations moving with our reliable live support that delivers fast resolutions, not just responses.

With a high first-touch resolution rate, our team quickly resolves:

System outages
Network interruptions
Hardware breakdowns

Count on us to pinpoint root causes and restore functionality fast, so your team stays focused and your business stays on track.

IT Helpdesk

Downtime costs can accumulate quickly. Some studies estimate over $14,000 per minute. CTS helps you avoid that with our proactive IT helpdesk support.

Our IT support specialists receive and handle your tickets quickly and efficiently to help you regain control over your workday.

We keep communication clear and direct, resolving issues fully, not just logging them, so your team gets back to work faster.

Whether remotely or on-site, our helpdesk team keeps your systems compliant, secure, and running without interruption.

Network Support

Maintain seamless network performance with ongoing monitoring and expert support that prevents issues before they disrupt operations.

We keep downtime to a minimum by spotting risks early and deploying tailored solutions built to match your environment, including:

Wireless network support
VPN setup and management
Structured cabling and repairs

Let our IT support specialists handle your infrastructure so you can stay focused on strategy, not system stability.

On-Site IT Support

When deeper technical problems surface, our on-site IT support team resolves them directly. No guesswork, confusion, or delays.

Our certified technicians manage everything from cabling and upgrades to network installs and hands-on troubleshooting.

We respond quickly, communicate clearly, and tailor every solution to your business and its environment.

From urgent fixes to infrastructure improvements, expert assistance is always just one call away.

Remote IT Support

Supporting remote teams doesn’t have to mean sacrificing reliable IT support. CTS delivers fast, effective solutions wherever your staff does business.

Our seasoned technicians troubleshoot in real time, keeping downtime low and productivity high across distributed environments.

With seamless access and rapid responses, your remote employees always get the help they need to stay focused and connected.

OUR PARTNERS

What Makes CTS a Proven Leader for IT Support

15 Years

As a trustworthy local IT support company

24/7

Technical assistance from our IT support specialists

75%

First-touch resolution rate for IT problems

Outsourced IT Support Devoted to Excellence

Organizations lose an average of 96 minutes a day to downtime, or nearly 3 full weeks each year. Waiting until the next day to fix IT issues isn’t sustainable.

CTS delivers proactive managed IT support that prevents problems before they start, keeping your systems reliable and your team productive.

Whether your staff is on-site, remote, or hybrid, our technicians provide fast, informed solutions without delays.

No chatbots. No hold music. You’ll speak directly with IT support specialists who know your environment and business goals.

That’s why over 6,000 end users trust us to keep their operations running smoothly, day in and day out.

CTS

IT Support in Boston

Tired of Losing Time, Money, and Momentum to Downtime?

Get your business moving again with dependable computer support services that make a difference.

Discover Our Other Services in Boston, MA

Unlock reliable localized support with our wide range of technology services.

Frequently Asked Questions

What’s included in your managed IT support services?

Our managed IT support services cover the entire IT lifecycle, from onboarding and documentation to ticketing, strategy, and proactive maintenance. Every client works with a Strategic Advisory Team who oversees everything from compliance to budgeting.

With continuous live tech support, a high first-touch resolution rate, and no closed tickets until the issue is fully resolved, we deliver fast, accountable computer support that works the way your business needs it to.

How fast is your IT support when something breaks?

Our IT support moves quickly, with most issues being resolved in under 20 minutes. Our U.S.-based IT support specialists are always available, and they don’t just log issues; they fix them. Whether it’s a system crash or network failure, we respond immediately with full-resolution tech support.

You won’t be passed around or left waiting. Our 95% client satisfaction rating proves we don’t stop until the job is done right.

Can CTS handle IT support for hybrid or remote teams?

Yes. We provide reliable IT support services tailored for on-site, remote, and hybrid workforces. Our team delivers real-time remote troubleshooting, compliance-driven solutions, and live assistance without hold times.

No matter where your users are located, our managed IT support services ensure they get the help they need fast. We already support over 6,000 end users across varied setups. Flexibility and consistency are built into our model.

What makes your IT support company different from other providers?

Unlike a typical IT support company that assigns one tech, CTS delivers full accountability with a dedicated team of 6–10 advisors per client. We offer built-in support tools like CTS Chat and the CTS Portal, enabling transparent communication and fast ticket visibility.

We focus on long-term performance, not just break-fix. It’s a smarter, structured approach to IT support that minimizes disruptions and improves operational confidence.

How does your computer support help reduce long-term risk?

When you partner with CTS, computer support means more than fixing whatever is broken. We maintain risk registers, update security documentation regularly, and run quarterly reviews to keep you ahead of emerging threats. Our managed IT support services are built to reduce vulnerabilities before they disrupt your business.

We’ve helped clients cut cyber insurance costs by 30% or more by keeping their IT environment audit-ready and fully aligned with NIST standards.