Managed IT Services
Our managed IT services are a vital resource for organizations looking to enhance their IT infrastructure, improve security, and achieve cost savings.
Put your IT operations in expert hands, so you can concentrate on what you do best.
Powering Your Mission-Critical Operations
At CTS, we know that efficient and reliable information technology (IT) operations are critical to achieving your organization’s long-term goals. Our managed IT services are designed to alleviate IT pains, allowing you to focus on what matters most: growing your organization.
We take pride in our reputation for excellence and our unwavering commitment to client satisfaction. Let us help you achieve your objectives with cost-effective, secure, and reliable managed IT services and solutions.
Our Core Values
Empathetic and Client-Centric
We prioritize your needs, delivering customized IT management and support services that align with your organizational operations and goals.
Educational and Informative
We empower you with clear, useful information, ensuring you understand every aspect of our services and how they benefit your organization.
Transparent and Honest
We foster trust through openness and honesty, providing high-level technical support and strategy with complete transparency and visibility.
Expertise and Experience
We stay ahead of industry trends and technology advancements, enhancing our skills to provide you with the best and most cost-effective solutions.
Proactive and Future-Proof
We identify and resolve issues before they become major problems, reducing downtime and keeping your operations running smoothly.
Secure and Compliant
We prioritize security measures to protect your IT environment from cyber threats, maintain industry regulations, and protect your data.
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Partner with the IT Service Provider Dedicated to Your Success
We offer a comprehensive suite of managed services tailored to meet the unique needs of your organization. As a client-centric managed service provider (MSP), we prioritize your perspective to make sure our solutions are effective, cost-saving, and aligned with your strategic objectives.
Our managed IT services encompass everything from proactive network monitoring and cloud services, to on-site IT support and co-managed IT services. Whether you need on-site computer repair, cloud computing solutions, or project management for your IT initiatives, CTS is here to provide the support and expertise you need.
Support Your Team with Co-Managed IT Services
Our co-managed IT services are designed to supplement your internal IT team, providing additional expertise and resources when needed. Whether you need support for complex projects or routine maintenance, our co-managed IT support offers flexible, scalable solutions that enhance your existing IT capabilities.
Free your internal IT team to focus on strategic projects, and leave the day-to-day troubleshooting to our expert technicians. You decide how often you need us on-site – we’re flexible.
Reliable On-Site IT Support,
When You Need It
For organizations that require immediate, hands-on assistance, our on-site IT support services are the perfect solution. Our skilled technicians provide on-site computer repair and troubleshooting, ensuring quick resolution of issues and minimizing disruption to your daily operations, so your systems are always functioning at their best.
Our comprehensive approach will keep all aspects of your IT infrastructure covered, providing you with peace of mind and allowing you to focus on your core activities.
Boost Productivity and Enhance Security with End-User IT Support
Our skilled technicians empower your workforce with reliable end-user computing support. We manage and support all your desktops, laptops, and mobile devices, ensuring your employees have the tools they need to be productive.
What’s more, our help desk services deliver rapid responses to requests for technical support, resolving user issues quickly and efficiently to maintain high levels of productivity.
Around-the-Clock Monitoring: Increase Operational Uptime and Efficiency
Our managed IT services provide 24/7 monitoring and support, ensuring that your systems are always running smoothly. With our proactive maintenance approach, we identify and resolve issues before they can impact your operations.
This brings you a world of relief: reduced downtime, a more reliable IT environment, and strengthened security. Partner with CTS for your IT service needs and experience the benefits of a truly dedicated and transparent IT service provider.
Plan Your IT Roadmap and Enhance Business-IT Alignment
Strategic IT planning is another cornerstone of our services. We work closely with you to align your IT strategy with your long-term goals, ensuring that your technology investments support your growth and innovation.
As an experienced managed IT service provider, CTS takes on the responsibility of ensuring your IT operations run smoothly. Our expertise in network monitoring, cloud services, and project management will keep your IT infrastructure scalable, efficient, and aligned with industry best practices.
What Our Clients Say ~
“We brought CTS onto the team to help us think strategically about the type of technology infrastructure we needed to scale a network of schools. Each step of the way, they have been a strategic thought-partner as we anticipate the next stage of growth.”
Discover Flexible, Scalable, and Adaptable Managed Services
At CTS, our managed IT services are designed to be flexible and scalable. We tailor our service levels to suit small to medium-sized businesses (SMBs) as well as established enterprises – whether you’re opening a new facility, need additional support during peak times, or are expanding your operations.
Our wide range of services include network monitoring, cybersecurity, data backup, cloud services, and help desk support. Let us help you achieve cost-effective IT management, enhanced security, and seamless technology support that drives your organization forward.
Experience the Difference of Working with a Dedicated Managed IT Service Provider
Outsourcing IT management to CTS allows you to focus on core competencies without the distraction of handling IT issues – leading to increased productivity and enabling your people to concentrate on strategic goals.
By choosing CTS for your managed IT services, you gain a partner committed to your success. Our expertise, proactive maintenance, and comprehensive support services ensure your IT operations are efficient, secure, and aligned with your organization’s objectives.
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FAQs About Our Managed IT Services
What does CTS' managed IT services include?
CTS’ managed IT services cover the full spectrum of IT support and infrastructure management your business needs to stay secure, productive, and agile. This includes proactive managed IT services, network monitoring, cybersecurity protection, help desk support, cloud management, system updates, and backup and disaster recovery services. Rather than waiting for something to break, CTS works behind the scenes to ensure your systems run optimally, minimising downtime, reducing risks, and allowing your team to focus on what they do best.
How do managed IT services work?
Managed IT services work by handing over the responsibility of maintaining, monitoring, and supporting your IT systems to a dedicated team of experts. At CTS, this means starting with a detailed assessment of your current IT environment to identify strengths, gaps, and potential vulnerabilities. From there, a tailored strategy is developed, and our team implements solutions that provide consistent uptime, performance improvements, and real-time support. All of this is delivered under a fixed monthly fee, giving you predictability in cost and performance, without the hassle of managing it all internally.
What are some managed IT services CTS offers?
CTS offers a wide range of managed IT services designed to reduce your tech headaches and boost business efficiency. Some of the core services include:
- Efficient and instant help desk and technical support (20-Minute Average Service Ticket Response Time)
- Network monitoring and performance optimisation
- Cybersecurity management (including threat detection and endpoint protection)
- Backup and disaster recovery planning
- Cloud migration and ongoing cloud infrastructure management
- Strategic IT consulting and roadmap planning
- Managed Microsoft services, including Microsoft 365 support
- Comprehensive data protection and compliance solutions
Each service is designed to support business growth, increase operational resilience, and reduce the burden on internal teams.
How do CTS’ managed IT services differ from traditional IT support?
The key difference lies in the approach: CTS provides a proactive, strategic partnership rather than a reactive fix-it service. Traditional IT support typically focuses on resolving issues after they occur, often leading to unplanned costs and system downtime. In contrast, CTS takes a preventative approach—monitoring systems around the clock, applying updates before vulnerabilities emerge, and offering ongoing advice to align your technology with your long-term goals. The result? Less disruption, improved productivity, and a more predictable IT spend.
Why do you need managed IT services?
Managed IT services provide more than just tech support—they offer peace of mind. By partnering with a team like CTS, businesses gain continuous access to expert guidance, best-in-class tools, and enterprise-grade protection without the overhead of hiring and managing an internal IT department. Whether you're scaling, managing remote teams, or facing increased cybersecurity threats, managed IT services ensure that your systems are secure, your staff are supported, and your operations are always running smoothly. It’s not just about solving problems—it’s about avoiding them altogether.
How much does CTS' managed IT services cost?
The cost of CTS’ managed IT services can vary depending on several factors, including the size of your business, the complexity of your IT environment, and the specific services or compliance requirements your industry may demand. For example, a small professional services firm may need basic support and monitoring, while a larger organisation in healthcare or finance may require more robust security, compliance, and instant support, resulting in a higher level of service and investment.
CTS offers flexible pricing models to suit different business needs, ensuring you only pay for what you actually require. To get a clearer idea of what it might cost for your organisation, you can use our Managed IT Services Cost Calculator here: https://charterts.com/get-a-quote/managed-it/