Managed IP Telephony
Seamless, reliable communication is essential to keeping your organization running smoothly. But handling telephony infrastructure can be complex, especially when internal resources are stretched thin. By managing your phone services and VoIP phone system, your organization can stay focused on what really matters—without being bogged down by technical challenges.
A Smarter Approach to VoIP Managed Services
For organizations struggling with outdated desk phones or dealing with unpredictable service quality, transitioning to Voice over Internet Protocol (VoIP) is revolutionary. The shift not only simplifies communication but also ensures it’s secure, scalable, and far more cost-effective than traditional systems.
- Free internal resources: No more worrying about managing the technical complexities of your phone system. CTS handles everything, from call routing to ensuring your internet connection supports your communication infrastructure.
- Enhance call quality and reliability: Downtime, poor-quality incoming calls, and dropped connections disrupt productivity and frustrate your team. CTS ensures crystal-clear call quality, backed by reliable internet protocol VoIP systems that keep your lines open.
- Cut communication costs: Moving to VoIP reduces overhead by eliminating expensive legacy hardware. With CTS, you can scale your system as needed, making it a truly cost-effective solution.
By simplifying your communications infrastructure, CTS helps reduce the day-to-day strain on your internal resources while providing a modern, flexible solution that supports your organization’s growth.
IP Telephony That Fits Your Needs
Managing an IP telephony system internally can be a burden on both your IT team and budget. Keeping up with regular updates, security patches, and configurations for different devices and team members drains valuable time and resources. CTS’ managed IP telephony takes these tasks off your team’s hands, ensuring everything runs smoothly in the background.
- Proactive management: CTS monitors your virtual phone system 24/7, addressing issues before they impact your operations. Your team can stay focused on bigger projects without worrying about telephony disruptions.
- Customization: Every organization is different. CTS tailors unified communications systems to integrate seamlessly with your existing tools like auto attendant, call recording, and video conferencing, ensuring that every business phone number and extension works efficiently.
- Security and compliance: When dealing with sensitive communications, security is essential. CTS deploys advanced security measures to protect your telephony system, reducing the risk of data breaches and ensuring compliance with industry regulations.
Our managed IP telephony services are designed to make communication effortless while empowering your IT team to focus on more strategic projects.
Why Cloud-Based Phone Solutions Matter
If your organization is still relying on outdated, on-premise small business phone systems, you’re likely facing high maintenance costs, limited flexibility, and restricted mobility. Moving to a cloud-based phone solution not only addresses these challenges but transforms how your team communicates—whether they’re in the office or working remotely.
- Enable remote work without compromising communication: Your team can stay connected from anywhere with seamless access to your cloud-based VoIP phone system. Whether it’s a call, video conferencing, or video calling, your operations stay uninterrupted, ensuring excellent customer service.
- Scale as your organization grows: One of the key benefits of cloud-based telephony is its scalability. As your organization grows, CTS makes it easy to add toll-free numbers, additional lines, or new features like auto attendants, without the need for extensive upgrades.
- Reduce operational costs: Cloud phone systems eliminate the need for expensive hardware and constant maintenance, making it a cost-effective option that gives you access to the latest communication technologies.
With cloud-based telephony from CTS, your organization gains the flexibility and control needed to support a dynamic, modern workforce—while keeping costs predictable and manageable.
Business Phone Services That Empower Your Operations
Effective communication is at the heart of every successful organization. But managing business phone services in-house can be difficult, especially when you’re dealing with multiple locations, configurations for team members, and security protocols. CTS simplifies this complexity by handling every aspect of your business phone system needs, from setup to ongoing support.
- 24/7 dedicated support: Whether it’s a technical issue or an urgent change request, CTS is available around-the-clock to ensure that your communications infrastructure—be it VoIP, call routing, or toll-free number management—runs smoothly.
- Optimized configurations: CTS ensures your virtual phone system is configured for peak performance, handling everything from call recording to managing your auto attendant. This allows your team to focus on providing great customer service.
- Comprehensive oversight: From managing hardware to monitoring security, CTS ensures your business phone system is aligned with your operational needs, so your internal team can focus on strategic initiatives.
Experience Effortless Communication with CTS
Your organization deserves more than just a phone system—it deserves a solution that adapts to your needs, scales with your growth, and relieves the burden of telephony management. With CTS’ managed telephony services, your organization gains a robust, reliable communication infrastructure designed for the future.
Let’s talk about how managed telephony can elevate your organization’s communication and help your team members focus on your core mission.
Get in touch today to see how CTS can help your organization communicate effortlessly.
FAQs About Our IT Telephony Services
What are managed IP telephony services?
Managed IP telephony services refer to a modern, cloud-based voice communication system that enables businesses to make and receive calls using internet protocols (VoIP) rather than traditional copper lines. With CTS, managed IP telephony goes beyond simple call functionality—it includes system setup, integration with business applications, ongoing monitoring, updates, and full support. All voice traffic is handled through secure and scalable platforms that can adapt to a business’s changing needs. By outsourcing the management of telephony systems, companies eliminate the need for in-house telecom expertise while gaining a flexible, future-ready communications infrastructure.
How does CTS managed IP telephony improve business communication?
CTS’s managed IP telephony transforms business communication by making it more agile, connected, and reliable. Teams can stay in sync whether they’re in the office, working remotely, or on the move, thanks to seamless integration across desktops, mobile devices, and softphones. Features like voicemail-to-email, call routing, presence indicators, and integrated conferencing enhance productivity and responsiveness. More importantly, CTS ensures quality of service through network optimization and real-time monitoring, so call clarity and connection stability are never compromised. This results in a more professional, efficient communication experience that scales with your business.
What are its benefits over traditional phone systems?
Managed IP telephony from CTS offers significant advantages over legacy phone systems. First and foremost is flexibility—IP-based systems can scale up or down easily and support hybrid work environments without additional infrastructure. Cost savings are another key benefit: there's no need for expensive PBX hardware, and call charges, especially for long-distance and international calls, are typically much lower. Advanced features like call analytics, CRM integration, and video conferencing are built-in or easily added. Unlike traditional systems, which can be slow to adapt or costly to upgrade, CTS-managed IP telephony is agile, continuously updated, and always aligned with your evolving communication needs.
What support and maintenance does CTS provide?
CTS delivers end-to-end support and proactive maintenance for its managed IP telephony services. This includes initial configuration, user onboarding, custom feature setup, and integration with business platforms like Microsoft Teams or CRMs. Once deployed, the system is continuously monitored to ensure uptime and call quality. Any issues—whether technical glitches or user-related queries—are swiftly handled by CTS’s dedicated support team. Regular updates, security patches, and performance tuning are applied automatically, ensuring the system stays secure, reliable, and efficient. Businesses can also access detailed reporting and user insights to refine usage and maximise ROI. CTS essentially becomes your outsourced telecom department—without the overhead.