Queens IT Support Company

Reduce operational delays with dependable IT support you can count on!

Reduce downtime with rapid IT support that resolves most issues in under 20 minutes

Stay protected at all hours with 24/7 live IT support that resolves after-hours issues without delays or callbacks.

Resolve issues faster with a 75% first-touch resolution rate, minimizing disruptions and reducing repeat tickets.

Track IT issues using CTS Chat and Portal, providing real-time visibility into ticket status

Benefit from 15 years of hands-on experience that brings stability, foresight, and proven practices

Request a Quote for IT Support Services in Queens, NY

Our Trusted Clients

About CTS’ IT Support Services

CTS offers dependable IT support to businesses, nonprofits, schools, and other organizations.

Our expert technicians deliver managed services focused on fast, effective problem-solving tailored to your needs.

Awards & Certifications

HOW WE HELP

Benefit from Expert IT Support Built for Your Business

Role-Aligned, Not Just Available
Our IT technicians are carefully matched to your needs based on expertise and fit, not just who is available, ensuring faster alignment and smarter support.

No Long-Term Contracts
We earn your trust month over month. Our one-year contracts give you flexibility and confidence without the pressure of long-term lock-ins.

Apple and Windows Expertise
Whether your team runs on Macs, PCs, or both, we provide platform-agnostic IT support —a rarity among MSPs that focus solely on Windows environments.

Tailored IT Support Services for Your Business Needs

Avoid costly interruptions with IT support that delivers accurate, courteous, and high-quality service designed to keep your systems running smoothly.

Continuous IT Support

Our continuous IT support ensures your systems and infrastructure are monitored, maintained, and supported around the clock.

From real-time issue detection to proactive maintenance, our team works tirelessly to prevent disruptions and maintain peak performance. Whether it’s after-hours emergencies or silent failures waiting to escalate, we stay ahead of the curve.

This always-on approach keeps your business running smoothly, boosts operational resilience, and significantly reduces downtime risk.

IT Helpdesk Support

Our IT helpdesk acts as your front line for resolving user-facing technology issues, quickly, clearly, and with care.

Whether it’s password resets, software troubleshooting, or unexpected error messages, our team responds with urgency and professionalism. We combine technical expertise with strong communication, so users feel heard and supported.

With a streamlined ticketing process and knowledgeable staff, the helpdesk minimizes disruption and ensures your employees stay productive throughout the day.

Network Support

Your network is the backbone of your business. We provide end-to-end support for wired and wireless networks, including routing, switching, and connectivity optimization.

Our team handles everything from network planning and deployment to active monitoring and real-time diagnostics. We work closely with vendors to ensure your infrastructure meets performance standards while reducing bottlenecks and vulnerabilities.

With 24/7 monitoring, we detect and fix issues before they affect your operations.

On-Site IT Support

Some challenges need hands-on intervention.

Our on-site IT support brings certified technicians directly to your workplace to handle hardware installations, device setups, server room maintenance, and complex troubleshooting that remote tools can’t address.

We coordinate with your team to minimize disruption and complete work efficiently. Whether you’re moving offices, upgrading systems, or tackling an urgent in-person issue, our on-site services deliver skilled, professional support where and when it’s needed.

Remote IT Support

Remote IT support provides your team with immediate technical assistance, eliminating the need to wait for on-site help.

Our technicians can diagnose and resolve a wide range of issues, from software bugs and system errors to configuration fixes, through secure remote access tools. This approach enables us to respond more quickly and resolve problems in real-time, regardless of your team’s location.

It’s a cost-effective, scalable solution ideal for hybrid, remote, and multi-location environments.

Our Partners

The CTS Advantage: IT Support Backed by Expertise

15 Years

Of IT expertise

95%

Client satisfaction rating

75%

First-touch resolution rate

Service-First, Resolution-Focused Support

Businesses lose nearly 96 minutes every day to downtime, which is almost three weeks of lost productivity each year.

At CTS, IT support should be defined by accountability, not shortcuts. That’s why we never close a ticket until the issue is fully resolved, not just temporarily patched.

Our team is trained to focus on long-term solutions that address the root cause, reducing repeat incidents and improving system reliability over time.

Clients benefit from a thoughtful, thorough support experience where communication is clear, timelines are respected, and no concern is brushed aside.

This service-first mindset ensures your team can stay productive, confident that every request will be handled with the urgency and care it deserves.

Recover Lost Productivity with Reliable, Always-On IT Support

Dependable computer support that helps your business recover quickly and operate without disruption.

Discover Our Other Services in Queens, NY

Unlock reliable localized support with our wide range of technology services.

Frequently Asked Questions

What types of IT issues do you support?

We support a wide range of IT issues, including software glitches, network downtime, hardware failures, user access problems, and helpdesk requests.

Whether your team is on-site or remote, our technicians can handle day-to-day support as well as complex technical challenges. From system errors to device troubleshooting, we’re equipped to keep your operations running smoothly.

How quickly can we expect a response when something breaks?

Our average response time is under 20 minutes. You’ll connect directly with a live, U.S.-based support specialist who begins working on your issue right away.

No bots, no callbacks, and no waiting in line. We understand how costly downtime is, so our team focuses on restoring productivity quickly while providing clear, professional communication throughout the process

Do you offer 24/7 IT support?

Yes. We provide proper 24/7 live IT support, including nights, weekends, and holidays. When issues occur after hours, you’ll still get direct access to honest technicians who can resolve problems in real time.

Whether it’s an emergency or a critical update, we ensure your systems stay protected and your team stays supported around the clock.

Can you support hybrid and remote work environments?

Absolutely. We’ve built our support model to handle hybrid and remote teams with ease. Our technicians can quickly resolve issues via secure remote access while maintaining full compliance and system integrity.

Whether your team is in the office, at home, or spread across multiple locations, we ensure consistent support that keeps everyone connected and productive.

What makes your IT support different from other providers?

Our approach centers on accountability, not quick fixes. We don’t close tickets until the issue is fully resolved, no shortcuts, no workarounds.

You’ll work with role-aligned experts who understand your systems and business context. We also provide a strategic layer of support, helping you stay ahead of recurring issues while aligning technology with long-term goals.