Maximize Your Productivity with Managed Services in Queens

Focus on running your business while we deliver reliable IT services.

Leverage 15 years of expertise delivering structured, scalable IT services aligned with your business’s needs.

Work with a trusted technology partner that ranks on CRN’s 2024 & 2025 MSP 500 list for delivering consistent results.

Count on fast, dependable IT support featuring real-time updates,total visibility, and quick issue resolution.

Maintain your productivity with an average resolution time of 20 minutes to help you avoid costly delays or downtime.

Get practical, expert-led IT consulting that aligns strategy, compliance, and growth planning from the start.

Request a Quote for Managed IT Services in Queens, NY

OUR CLIENTS

About CTS’s IT Services

Backed by 15 years of proven results, CTS is a managed services provider that supports your business with faster response times, responsive assistance, and expert-led advisory services from a dedicated team.

Our Awards

How We Help

Grow Your Business Confidently with Managed IT

Comprehensive IT Oversight
CTS manages your full IT environment from day one, including onboarding, documentation, and planning, so your team can stay focused on what matters most.

A Strategic IT Partnership
Work with a dedicated advisory team that brings structure to your budgeting, planning, and growth, offering leadership far beyond standard managed IT services.

Audit-Ready Security Framework
Stay protected with ongoing threat monitoring, user training, and NIST-aligned security policies designed to meet audit standards and cyber insurance requirements.

Managed IT Services that Deliver Tangible Results

Rely on our experts to deliver rapid resolutions, proactive IT support, and the consistency your business needs to keep moving forward.

Managed IT Services

Resolve your IT issues with certified experts and structured support that drives 95% client satisfaction year after year.

Cloud Services

Boost flexibility with scalable cloud solutions designed to streamline workflows and improve performance.

Cybersecurity

Defend against threats with layered, compliance-ready security tools, policies, and 24/7 real-time threat monitoring.

IT Support

Address tech issues fast with 75% first-touch resolution and a support model built for speed, clarity, and reliability.

IT Helpdesk

Reach live support quickly. Our U.S.-based helpdesk keeps your team moving without delays or confusion.

Network Support

Keep your network stable with expert design and proactive maintenance that prevents slowdowns and service gaps.

IT Consulting

Get tailored advice from seasoned professionals who deliver strategies that help you plan for the future today.

Digital Transformation

Upgrade how you work with intelligent systems and workflows that cut waste, raise productivity, and support growth.

Business Continuity

Minimize costly downtime and avoid disruptions with tested continuity planning and always-on backup systems.

Our Partners

Why CTS is a Trustworthy Managed Services Provider

15+ Years

As a leading local source for managed IT services

75%

First-touch resolution rate for IT issues

95%

Customer satisfaction rating for our IT services

Improve Your Business’s Performance Through the Power of Managed IT

Most small businesses lose 96 minutes of productivity per day, resulting in nearly three weeks of lost time each year.

CTS helps you reclaim that time with managed IT services built to do more than just fix issues. Our documented process ensures fast, accurate results.

Our integrated support tools reduce manual steps for your team and ours, accelerating resolutions and limiting errors.

This system eliminates delays and confusion, allowing your team to stay focused, responsive, and efficient.

You’ll also get compliance-focused cybersecurity with 24/7 monitoring, user training, and NIST-based policies to keep you protected and audit-ready.

As a certified minority-owned business, CTS delivers seamless, high-impact IT services with a commitment to performance and diversity.

Stay on Track with Dependable Managed Services

Avoid confusion and frustration with managed IT services designed for your unique needs.

Explore Our Other Services in Queens, NY

Unlock a full slate of services specially crafted to address what matters most.

Frequently Asked Questions

How fast can we expect issues to be resolved with your managed IT services?

With CTS, most IT issues are resolved in under 20 minutes. Our managed IT services prioritize speed and accuracy through a structured support model and integrated tools that eliminate delays.

Plus, 75% of tickets are resolved on the first touch. You won’t be waiting in a queue because we deliver fast, dependable results that help your team stay focused and productive.

What makes you different from other managed services providers?

Many managed services providers offer reactive fixes and inconsistent support. CTS assigns each client a strategic advisory team, not just one consultant. We oversee your full IT services lifecycle, from onboarding to planning and documentation, with 24/7 live support.

That’s why our clients stay with us an average of 10.4 years because we focus on outcomes, not excuses.

Can you help us meet compliance and cybersecurity requirements?

Yes. Our managed IT approach includes compliance-driven cybersecurity from day one. CTS implements continuous monitoring, user training, and NIST-aligned policies to prepare you for audits and reduce cyber risk.

We also maintain risk registers and conduct regular reviews. Most clients see over 30% savings on cyber insurance premiums after onboarding with us.

How do you handle the transition to your managed IT platform?

CTS transitions clients onto our platform within 30 days, without dropped tickets, delays, or confusion. Our structured onboarding process includes comprehensive documentation, agent deployment, and tool integration before the start of service.

You’ll always have complete visibility from the start, and our team manages the process so your staff doesn’t waste time bridging the gap.

Will we get proactive IT strategy support, or just help when things break?

You’ll get both. CTS delivers responsive IT services and long-term strategic planning. Your dedicated advisory team helps you align your budgeting, risk management, and compliance with future growth.

Unlike most managed services providers, we maintain your roadmap, policies, and tools, all with ongoing reviews and hands-on guidance tailored to your goals.